
Windows Problems
Condition |
| Suggested solutions |
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The test page is not | Turn off the printer, then turn it back on. | |
printed. |
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Set IP is unable to | 1.Check LAN cable is connected to the printers. | |
automatically detect | • | Check LAN cable is connected to the printers yourself. |
printers. | • | Make sure that there are the connected printers |
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| shown in network neighborhood. If not, check the |
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| communication status of the printers. |
| • | If IP address is assigned to the computers, try ping |
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| command. |
| 2.If LAN is connected by routers, Set IP is unable to | |
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| detect the printers. Make sure the computers and |
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| printers are on the same network segment. |
| 3.Check entry values of IP address, subnet mask and | |
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| default gateway. |
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The printer does not print. | 1.Check IP address | |
| 2.Check Model name of the driver | |
| 3.Try add a port | |
| 4.Refer to the "Set IP" | |
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Network Scan Problems
Condition | Suggested solutions |
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I can’t find a scanned | You can check the scanned file’s destination in the |
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Advanced Page in the Network Scan program’s Properties |
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image file. |
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screen. |
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| Check if the scanned file’s application is on your |
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| computer. | 9 |
I can’t find the scanned | Check ‘Open immediately with the default application’ in | |
image file after scanning. | the Advanced Page in the Network Scan program’s | |
| Properties screen to open the scanned image |
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| immediately after scanning. |
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I forgot my ID and PIN. | Check your ID and PIN in the Server Page in the Network |
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Scan program’s Properties screen. |
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I can’t view the Help file. | To view the Help file, you need to have Internet Explorer |
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4 service pack 2 or above. |
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TROUBLESHOOTING 9.29