Windows Problems

Condition

 

Suggested solutions

 

 

The test page is not

Turn off the printer, then turn it back on.

printed.

 

 

 

 

Set IP is unable to

1.Check LAN cable is connected to the printers.

automatically detect

•

Check LAN cable is connected to the printers yourself.

printers.

•

Make sure that there are the connected printers

 

 

shown in network neighborhood. If not, check the

 

 

communication status of the printers.

 

•

If IP address is assigned to the computers, try ping

 

 

command.

 

2.If LAN is connected by routers, Set IP is unable to

 

 

detect the printers. Make sure the computers and

 

 

printers are on the same network segment.

 

3.Check entry values of IP address, subnet mask and

 

 

default gateway.

 

 

The printer does not print.

1.Check IP address

 

2.Check Model name of the driver

 

3.Try add a port

 

4.Refer to the "Set IP"

 

 

 

Network Scan Problems

Condition

Suggested solutions

 

 

 

 

I can’t find a scanned

You can check the scanned file’s destination in the

 

Advanced Page in the Network Scan program’s Properties

 

image file.

 

screen.

 

 

 

 

 

 

 

Check if the scanned file’s application is on your

 

 

computer.

9

I can’t find the scanned

Check ‘Open immediately with the default application’ in

image file after scanning.

the Advanced Page in the Network Scan program’s

 

Properties screen to open the scanned image

 

 

immediately after scanning.

 

 

 

 

I forgot my ID and PIN.

Check your ID and PIN in the Server Page in the Network

 

Scan program’s Properties screen.

 

 

 

 

 

 

I can’t view the Help file.

To view the Help file, you need to have Internet Explorer

 

4 service pack 2 or above.

 

 

 

 

 

 

TROUBLESHOOTING 9.29