
Condition | Possible cause | Suggested solutions |
|
|
|
A print job is | The job may be very | Reduce the complexity of the page or try |
extremely slow. | complex. | adjusting the print quality settings. |
|
| The maximum print speed of your |
|
| machine is 22 PPM for |
|
| and 20 PPM for |
|
|
|
| If you are using | From the Start menu, choose Settings |
| Windows 98/Me, the | and Printers. |
| Spooling Setting may | Driver Type 103 PCL 6 machine icon, |
| be set incorrectly. | choose Properties, click the Details tab, |
|
| and then choose the Spool Settings |
|
| button. Select the desired spool setting. |
|
|
|
Half the page is | The page orientation | Change the page orientation in your |
blank. | setting may be | application. See page 4.5. |
| incorrect. |
|
|
|
|
| The paper size and the | Ensure that the paper size in the printer |
| paper size settings do | driver settings matches the paper in the |
| not match. | tray. |
|
| Or, ensure that the paper size in the |
|
| printer driver settings matches the paper |
|
| selection in the software application |
|
| settings you use. |
|
|
|
The machine | The printer cable is | Disconnect the printer cable and |
prints, but the | loose or defective. | reconnect. Try a print job that you have |
text is wrong, |
| already printed successfully. If possible, |
garbled, or |
| attach the cable and the machine to |
incomplete. |
| another computer and try a print job that |
|
| you know works. Finally, try a new printer |
|
| cable. |
|
|
|
| The wrong printer | Check the application’s printer selection |
| driver was selected. | menu to ensure that your machine is |
|
| selected. |
|
|
|
| The software | Try printing a job from another |
| application is | application. |
| malfunctioning. |
|
|
|
|
| The operating system | Exit Windows and reboot the computer. |
| is malfunctioning. | Turn the machine off and then back on |
|
| again. |
|
|
|
9.18TROUBLESHOOTING