Condition

Possible cause

Suggested solutions

 

 

 

A print job is

The job may be very

Reduce the complexity of the page or try

extremely slow.

complex.

adjusting the print quality settings.

 

 

The maximum print speed of your

 

 

machine is 22 PPM for Letter-sized paper

 

 

and 20 PPM for A4-sized paper.

 

 

 

 

If you are using

From the Start menu, choose Settings

 

Windows 98/Me, the

and Printers. Right-click the Printer

 

Spooling Setting may

Driver Type 103 PCL 6 machine icon,

 

be set incorrectly.

choose Properties, click the Details tab,

 

 

and then choose the Spool Settings

 

 

button. Select the desired spool setting.

 

 

 

Half the page is

The page orientation

Change the page orientation in your

blank.

setting may be

application. See page 4.5.

 

incorrect.

 

 

 

 

 

The paper size and the

Ensure that the paper size in the printer

 

paper size settings do

driver settings matches the paper in the

 

not match.

tray.

 

 

Or, ensure that the paper size in the

 

 

printer driver settings matches the paper

 

 

selection in the software application

 

 

settings you use.

 

 

 

The machine

The printer cable is

Disconnect the printer cable and

prints, but the

loose or defective.

reconnect. Try a print job that you have

text is wrong,

 

already printed successfully. If possible,

garbled, or

 

attach the cable and the machine to

incomplete.

 

another computer and try a print job that

 

 

you know works. Finally, try a new printer

 

 

cable.

 

 

 

 

The wrong printer

Check the application’s printer selection

 

driver was selected.

menu to ensure that your machine is

 

 

selected.

 

 

 

 

The software

Try printing a job from another

 

application is

application.

 

malfunctioning.

 

 

 

 

 

The operating system

Exit Windows and reboot the computer.

 

is malfunctioning.

Turn the machine off and then back on

 

 

again.

 

 

 

9.18TROUBLESHOOTING