Copying Problems
Condition | Suggested solutions |
|
|
Copies are too light or too | Use the Darkness button to darken or lighten the |
dark. | background of the copies. |
|
|
Smears, lines, marks, or | • If defects are on the original, press the Darkness |
spots appears on copies. | button to lighten the background of your copies. |
| • If no defects are on the original, clean the scan unit. |
| See page 8.5. |
|
|
Copy image is skewed. | • Ensure that the original is face down on the |
| document glass or face up in the ADF (Automatic |
| Document Feeder). |
| • Check that the copy paper is loaded correctly. |
|
|
Blank copies print out. | Ensure that the original is face down on the document |
| glass or face up in the ADF. |
|
|
Image rubs off the copy | • Replace the paper in the paper tray with paper from |
easily. | a new package. |
| • In high humidity areas, do not leave paper in the |
| machine for extended periods of time. |
|
|
Frequent copy paper jams | • Fan the stack of paper, then turn it over in the paper |
occur. | tray. Replace the paper in the tray with a fresh |
| supply. Check/adjust the paper guides, if necessary. |
| • Ensure that the paper is the proper paper weight. |
| 75 g/m2 (20 lb) bond paper is recommended. |
| • Check for copy paper or pieces of copy paper |
| remaining in the machine after a paper jam has |
| been cleared. |
|
|
Toner cartridge produces | • Your originals may contain pictures, solids, or heavy |
fewer copies than expected | lines. For example, your originals may be forms, |
before running out of toner. | newsletters, books, or other documents that use |
| more toner. |
| • The machine may be turned on and off frequently. |
| • The document cover may be left open while copies |
| are being made. |
|
|
9.24TROUBLESHOOTING