Copying Problems

Condition

Suggested solutions

 

 

Copies are too light or too

Use the Darkness button to darken or lighten the

dark.

background of the copies.

 

 

Smears, lines, marks, or

• If defects are on the original, press the Darkness

spots appears on copies.

button to lighten the background of your copies.

 

• If no defects are on the original, clean the scan unit.

 

See page 8.5.

 

 

Copy image is skewed.

• Ensure that the original is face down on the

 

document glass or face up in the ADF (Automatic

 

Document Feeder).

 

• Check that the copy paper is loaded correctly.

 

 

Blank copies print out.

Ensure that the original is face down on the document

 

glass or face up in the ADF.

 

 

Image rubs off the copy

• Replace the paper in the paper tray with paper from

easily.

a new package.

 

• In high humidity areas, do not leave paper in the

 

machine for extended periods of time.

 

 

Frequent copy paper jams

• Fan the stack of paper, then turn it over in the paper

occur.

tray. Replace the paper in the tray with a fresh

 

supply. Check/adjust the paper guides, if necessary.

 

• Ensure that the paper is the proper paper weight.

 

75 g/m2 (20 lb) bond paper is recommended.

 

• Check for copy paper or pieces of copy paper

 

remaining in the machine after a paper jam has

 

been cleared.

 

 

Toner cartridge produces

• Your originals may contain pictures, solids, or heavy

fewer copies than expected

lines. For example, your originals may be forms,

before running out of toner.

newsletters, books, or other documents that use

 

more toner.

 

• The machine may be turned on and off frequently.

 

• The document cover may be left open while copies

 

are being made.

 

 

9.24TROUBLESHOOTING