Condition

Suggested solutions

 

 

 

 

The machine does not

• Make sure that the document is loaded in the ADF or

 

send.

on the document glass.

 

 

• “TX” should show up on the display.

 

 

• Check the fax machine you are sending to, to see if it

 

 

can receive your fax.

 

 

 

 

The incoming fax has

• The fax machine sending you the fax may be faulty.

 

blank spaces or is of poor-

• A noisy phone line can cause line errors.

 

quality.

• Check your machine by making a copy.

 

 

 

 

• The toner cartridge may be empty. Replace the toner

 

 

cartridge, referring to page 8.8.

 

 

 

 

Some of the words on an

The fax machine sending you the fax had a temporary

 

incoming fax are

document jam.

 

stretched.

 

 

 

 

 

There are lines on the

Check your scanning glass for marks and clean it. See

 

documents you send.

page 8.5.

 

 

 

 

The machine dials a

The other fax machine may be turned off, out of paper,

 

number, but a connection

or cannot answer incoming calls. Speak with the other

 

with the other fax

machine operator and ask her/him to sort out the

 

machine fails.

problem.

 

 

 

 

Documents are not stored

There may not be enough memory to store the

 

in memory.

document. If the display shows a “Memory Full”

 

 

message, delete from memory any documents you no

 

 

longer need and then try again to store the document.

 

 

 

 

Blank areas appear at the

You may have chosen the wrong paper settings in the

 

bottom of each page or on

user option setting. For details about paper settings, see

 

other pages, with a small

page 2.21.

 

strip of text at the top.

 

 

 

 

 

Message Confirmation

Turn off Dial Tone Detection feature of your machine.

 

Report shows: NO DIAL

See page 7.5.

 

TONE and a transmission

 

9

is not successful.

 

 

 

 

 

 

TROUBLESHOOTING 9.27