Printing Problems

Condition

Possible cause

Suggested solutions

 

 

 

 

 

The machine

The machine is not

Check the power cord connections. Check

 

does not print.

receiving power.

the power switch and the power source.

 

 

 

 

 

 

The machine is not

Select Printer Driver Type 103 PCL 6

 

 

selected as the default

as your default printer in your Windows.

 

 

printer.

 

 

 

 

 

 

 

Check the machine for

After locating the problem, clear it.

 

 

the following:

• Close the door.

 

 

• The front door is not

• Clear the paper jam. See page 9.5.

 

 

closed.

• Load paper. See page 2.7.

 

 

• Paper is jammed.

 

 

• Install the toner cartridge. See

 

 

• No paper is loaded.

 

 

page 2.5.

 

 

• The toner cartridge

If a printer system error occurs, contact

 

 

is not installed.

your service representative.

 

 

 

 

 

 

The connection cable

Disconnect the printer cable and

 

 

between the computer

reconnect it.

 

 

and the machine is not

 

 

 

connected properly.

 

 

 

 

 

 

 

The connection cable

If possible, attach the cable to another

 

 

between the computer

computer that is working properly and

 

 

and the machine is

print a job. You can also try using a

 

 

defective.

different printer cable.

 

 

 

 

 

 

The port setting is

Check the Windows printer setting to

 

 

incorrect.

make sure that the print job is sent to the

 

 

 

correct port, for example, LPT1. If the

 

 

 

computer has more than one port, make

 

 

 

sure that the machine is attached to the

 

 

 

correct one.

 

 

 

 

 

 

The machine may be

Check the printer properties to ensure

 

 

configured incorrectly.

that all of the print settings are correct.

 

 

 

 

9

 

The printer driver may

Repair the printer software. See

 

 

 

be incorrectly

page 2.43.

 

 

installed.

 

 

 

 

 

 

 

The machine is

Check the display message on the control

 

 

malfunctioning.

panel to see if the machine is indicating a

 

 

 

system error.

 

 

 

 

 

The machine

The paper source

For many software applications, the paper

 

selects print

selection in the printer

source selection is found under the Paper

 

materials from

properties may be

tab within the printer properties. Select

 

the wrong

incorrect.

the correct paper source. See page 4.6.

 

paper source.

 

 

 

 

 

 

 

TROUBLESHOOTING 9.17