Printing Problems
Condition | Possible cause | Suggested solutions |
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The machine | The machine is not | Check the power cord connections. Check |
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does not print. | receiving power. | the power switch and the power source. |
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| The machine is not | Select Printer Driver Type 103 PCL 6 |
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| selected as the default | as your default printer in your Windows. |
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| printer. |
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| Check the machine for | After locating the problem, clear it. |
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| the following: | • Close the door. |
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| • The front door is not | • Clear the paper jam. See page 9.5. |
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| closed. | • Load paper. See page 2.7. |
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| • Paper is jammed. |
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| • Install the toner cartridge. See |
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| • No paper is loaded. |
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| • The toner cartridge | If a printer system error occurs, contact |
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| is not installed. | your service representative. |
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| The connection cable | Disconnect the printer cable and |
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| between the computer | reconnect it. |
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| and the machine is not |
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| connected properly. |
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| The connection cable | If possible, attach the cable to another |
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| between the computer | computer that is working properly and |
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| and the machine is | print a job. You can also try using a |
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| defective. | different printer cable. |
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| The port setting is | Check the Windows printer setting to |
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| incorrect. | make sure that the print job is sent to the |
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| correct port, for example, LPT1. If the |
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| computer has more than one port, make |
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| sure that the machine is attached to the |
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| correct one. |
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| The machine may be | Check the printer properties to ensure |
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| configured incorrectly. | that all of the print settings are correct. |
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| 9 |
| The printer driver may | Repair the printer software. See | |
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| be incorrectly |
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| installed. |
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| The machine is | Check the display message on the control |
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| malfunctioning. | panel to see if the machine is indicating a |
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| system error. |
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The machine | The paper source | For many software applications, the paper |
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selects print | selection in the printer | source selection is found under the Paper |
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materials from | properties may be | tab within the printer properties. Select |
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the wrong | incorrect. | the correct paper source. See page 4.6. |
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paper source. |
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TROUBLESHOOTING 9.17