The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.
Paper Feeding Problems
Condition | Suggested solutions |
|
|
Paper is jammed | Clear the paper jam. See page 9.5. |
during printing. |
|
|
|
Paper sticks together. | • Ensure that there is not too much paper in the paper tray. |
| The paper tray can hold up to 250 sheets of paper, |
| depending on the thickness of your paper. |
| • Make sure that you are using the correct type of paper. See |
| |
| • Remove paper from the paper tray and flex or fan the |
| paper. |
| • Humid conditions may cause some paper to stick together. |
|
|
Multiple sheets of | • Different types of paper may be stacked in the paper tray. |
paper do not feed. | Load paper of only one type, size, and weight. |
| • If multiple sheets have caused a paper jam, clear the paper |
| jam. See page 9.5. |
|
|
Paper does not feed | • Remove any obstructions inside the machine. |
into the machine. | • Paper has not been loaded correctly. Remove paper from |
| the tray and reload it correctly. |
| • There is too much paper in the paper tray. Remove excess |
| paper from the tray. |
| • The paper is too thick. Use only paper that meets the |
| specifications required by the machine. See “Paper |
| |
|
|
The paper keeps | • There is too much paper in the paper tray. Remove excess |
jamming. | paper from the tray. If you are printing on special |
| materials, use the Multipurpose tray. |
| • An incorrect type of paper is being used. Use only paper |
| that meets the specifications required by the machine. See |
| |
| • There may be debris inside the machine. Open the front |
| door and remove the debris. |
|
|
Transparencies stick | Use only transparencies specifically designed for laser |
together in the paper | printers. Remove each transparency as it exits from the |
exit. | machine. |
|
|
Envelopes skew or fail | Ensure that the paper guides are against both sides of the |
to feed correctly. | envelopes. |
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|
9.16TROUBLESHOOTING