Scanning Problems
Condition | Suggested solutions |
|
|
The scanner does not work. | • Make sure that you place the document to be |
| scanned face down on the document glass, or |
| face up in the Automatic Document Feeder. |
| • There may not be enough available memory to |
| hold the document you want to scan. Try the |
| Prescan function to see if that works. Try |
| lowering the scan resolution rate. |
| • Check that the USB or parallel cable is |
| connected properly. |
| • Make sure that the USB or parallel cable is not |
| defective. Switch the cable with a known good |
| cable. If necessary, replace the cable. |
| • If you are using a parallel cable, ensure that it is |
| compliant with IEEE 1284 standards. |
| • Check that the scanner is configured correctly. |
| Check scan setting in the SmarThru |
| Configuration or the application you want to use |
| to make certain that the scanner job is being |
| sent to the correct port, for example, LPT1. |
|
|
The unit scans very slowly. | • Check if the machine is printing received data. |
| If so, scan the document after the received data |
| has been printed. |
| • Graphics are scanned more slowly than text. |
| • Communication speed slows in scan mode |
| because of the large amount of memory |
| required to analyze and reproduce the scanned |
| image. Set your computer to the ECP printer |
| mode through BIOS setting. It will help to |
| increase the speed. For details about how to set |
| BIOS, refer to your computer User’s Guide. |
|
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TROUBLESHOOTING 9.25