Condition | Possible cause | Suggested solutions |
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|
Pages print, but | The toner cartridge is | Redistribute the toner, if necessary. See |
are blank. | defective or out of | |
| toner. | If necessary, replace the toner cartridge. |
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| The file may have | Check the file to ensure that it does not |
| blank pages. | contain blank pages. |
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| Some parts, such as | Contact a service representative. |
| the controller or the |
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| board, may be |
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| defective. |
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|
The illustrations | The setting in the | Select Download as Bit Image in the |
print incorrectly | software application is | TrueType Options window of the |
in Adobe | wrong. | Graphic properties and print the |
Illustrator. |
| document again. |
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|
Printing Quality Problems
If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.
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| Condition | Suggested solutions |
| ||
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Light or faded print | If a vertical white streak or faded area appears on the page: |
| ||||
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| • The toner supply is low. You may be able to temporarily |
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|
| AaBbCc |
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| |
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| extend the toner cartridge life. See “Redistributing Toner” |
| |
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| AaBbCc |
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| on page 8.7. If this does not improve the print quality, |
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|
| AaBbCc |
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| install a new toner cartridge. |
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|
| AaBbCc |
|
| • The paper may not meet paper specifications; for example, |
|
|
| AaBbCc |
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| the paper is too moist or too rough. See “Paper |
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| |
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| |
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|
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| • If the entire page is light, the print resolution setting is too |
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| low or the toner save mode is on. Adjust the print |
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| resolution and turn the toner save mode off. See page 4.8 | 9 |
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|
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| respectively. | |
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|
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| • A combination of faded or smeared defects may indicate | |
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| that the toner cartridge needs cleaning. See “Cleaning the |
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| |
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| • The surface of the LSU part inside the machine may be |
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| dirty. Clean the LSU (see page 8.4). |
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TROUBLESHOOTING 9.19