Condition

Possible cause

Suggested solutions

 

 

 

Pages print, but

The toner cartridge is

Redistribute the toner, if necessary. See

are blank.

defective or out of

page 8.7.

 

toner.

If necessary, replace the toner cartridge.

 

 

 

 

The file may have

Check the file to ensure that it does not

 

blank pages.

contain blank pages.

 

 

 

 

Some parts, such as

Contact a service representative.

 

the controller or the

 

 

board, may be

 

 

defective.

 

 

 

 

The illustrations

The setting in the

Select Download as Bit Image in the

print incorrectly

software application is

TrueType Options window of the

in Adobe

wrong.

Graphic properties and print the

Illustrator.

 

document again.

 

 

 

Printing Quality Problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

 

 

Condition

Suggested solutions

 

 

 

 

 

 

 

 

Light or faded print

If a vertical white streak or faded area appears on the page:

 

 

 

 

 

 

• The toner supply is low. You may be able to temporarily

 

 

 

AaBbCc

 

 

 

 

 

 

 

extend the toner cartridge life. See “Redistributing Toner”

 

 

 

AaBbCc

 

 

on page 8.7. If this does not improve the print quality,

 

 

 

AaBbCc

 

 

install a new toner cartridge.

 

 

 

AaBbCc

 

 

• The paper may not meet paper specifications; for example,

 

 

 

AaBbCc

 

 

the paper is too moist or too rough. See “Paper

 

 

 

 

 

 

Specifications” on page C.6.

 

 

 

 

 

 

 

 

 

 

 

 

• If the entire page is light, the print resolution setting is too

 

 

 

 

 

 

low or the toner save mode is on. Adjust the print

 

 

 

 

 

 

resolution and turn the toner save mode off. See page 4.8

9

 

 

 

 

 

respectively.

 

 

 

 

 

• A combination of faded or smeared defects may indicate

 

 

 

 

 

that the toner cartridge needs cleaning. See “Cleaning the

 

 

 

 

 

 

Drum” on page 8.11.

 

 

 

 

 

 

• The surface of the LSU part inside the machine may be

 

 

 

 

 

 

dirty. Clean the LSU (see page 8.4).

 

 

 

 

 

 

 

 

TROUBLESHOOTING 9.19