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| Condition | Suggested solutions | ||
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Loose toner | • Clean the inside of the machine. See “Cleaning the Inside” | ||||
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| • Check the paper type and quality. See “Paper |
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| • Remove the toner cartridge and install a new one. See |
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| • If the problem persists, the machine may require repair. |
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| Contact a service representative. |
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Character Voids | Character voids are white areas within parts of characters | ||||
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| that should be solid black: |
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| A |
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| • If you are using transparencies, try another type of |
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| transparency. Because of the composition of | |
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| transparencies, some character voids are normal. | |
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| • You may be printing on the wrong surface of the paper. | |
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| Remove the paper and turn it around. | |
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| • The paper may not meet paper specifications. See “Paper |
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Horizontal stripes | If horizontally aligned black streaks or smears appear: | ||||
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| • The toner cartridge may be installed improperly. Remove |
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| AaBbCc |
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| the cartridge and reinsert it. |
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| AaBbCc |
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| • The toner cartridge may be defective. Remove the toner |
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| AaBbCc |
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| cartridge and install a new one. See “Replacing the Toner |
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| AaBbCc |
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| • If the problem persists, the machine may require repair. | |
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| AaBbCc |
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| Contact a service representative. | |
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Curl | If the printed paper is curled or paper does not feed into the | ||||
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| machine: |
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| • Turn over the stack of paper in the input tray. Also try |
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| rotating the paper 180° in the input tray. |
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| • Try printing to the rear output slot. |
9
TROUBLESHOOTING 9.23