Condition

Suggested solutions

 

 

 

 

 

 

Loose toner

• Clean the inside of the machine. See “Cleaning the Inside”

 

 

 

 

 

on page 8.3.

 

 

 

 

 

• Check the paper type and quality. See “Paper

 

 

 

 

 

Specifications” on page C.6.

 

 

 

 

 

• Remove the toner cartridge and install a new one. See

 

 

 

 

 

“Replacing the Toner Cartridge” on page 8.8.

 

 

 

 

 

• If the problem persists, the machine may require repair.

 

 

 

 

 

Contact a service representative.

 

 

 

 

 

 

 

 

 

 

 

 

Character Voids

Character voids are white areas within parts of characters

 

 

 

 

 

that should be solid black:

 

 

A

 

 

• If you are using transparencies, try another type of

 

 

 

 

transparency. Because of the composition of

 

 

 

 

transparencies, some character voids are normal.

 

 

 

 

• You may be printing on the wrong surface of the paper.

 

 

 

 

Remove the paper and turn it around.

 

 

 

 

 

• The paper may not meet paper specifications. See “Paper

 

 

 

 

 

Specifications” on page C.6.

 

 

 

 

 

 

 

 

 

 

 

Horizontal stripes

If horizontally aligned black streaks or smears appear:

 

 

 

 

 

• The toner cartridge may be installed improperly. Remove

 

 

AaBbCc

 

 

the cartridge and reinsert it.

 

 

AaBbCc

 

 

• The toner cartridge may be defective. Remove the toner

 

 

AaBbCc

 

 

cartridge and install a new one. See “Replacing the Toner

 

 

 

 

 

Cartridge” on page 8.8.

 

 

AaBbCc

 

 

 

 

 

 

• If the problem persists, the machine may require repair.

 

 

AaBbCc

 

 

 

 

 

 

Contact a service representative.

 

 

 

 

 

 

 

 

 

 

 

Curl

If the printed paper is curled or paper does not feed into the

 

 

 

 

 

machine:

 

 

 

 

 

• Turn over the stack of paper in the input tray. Also try

 

 

 

 

 

rotating the paper 180° in the input tray.

 

 

 

 

 

• Try printing to the rear output slot.

9

TROUBLESHOOTING 9.23