Condition

Suggested solutions

 

 

 

 

 

 

 

Toner smear

• Clean the inside of the machine. See “Cleaning the Inside”

 

 

 

 

 

 

on page 8.3.

 

 

 

 

 

 

 

 

 

 

 

 

• Check the paper type and quality. See “Paper

 

 

 

 

 

 

Specifications” on page C.6.

 

 

 

 

 

 

• Remove the toner cartridge and install a new one. See

 

 

 

 

 

 

“Replacing the Toner Cartridge” on page 8.8.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vertical repetitive

If marks repeatedly appear on the printed side of the page at

defects

even intervals:

 

 

 

 

 

 

• The toner cartridge may be damaged. If a repetitive mark

 

 

AaBbCc

 

 

occurs on the page, print a cleaning sheet several times to

 

 

AaBbCc

 

 

clean the cartridge; see “Cleaning the Drum” on

 

 

AaBbCc

 

 

 

page 8.11. After the printout, if you still have the same

 

 

AaBbCc

 

 

 

problems, remove the toner cartridge and install a new

 

 

 

 

one. See “Replacing the Toner Cartridge” on page 8.8.

 

 

AaBbCc

 

 

 

 

 

 

• Parts of the machine may have toner on them. If the

 

 

 

 

 

 

 

 

 

 

 

 

defects occur on the back of the page, the problem will

 

 

 

 

 

 

likely correct itself after a few more pages.

 

 

 

 

 

 

• The fusing assembly may be damaged. Contact a service

 

 

 

 

 

 

representative.

 

 

 

 

 

 

• If you use inferior quality paper;see “Cleaning the Drum”

 

 

 

 

 

 

on page 8.11.

Background scatter Background scatter results from bits of toner randomly distributed on the printed page.

 

 

 

A

 

• The paper may be too damp. Try printing with a different

 

 

 

 

 

 

 

 

 

 

batch of paper. Do not open packages of paper until

 

 

 

 

 

necessary so that the paper does not absorb too much

 

 

 

 

 

• Ifmoisture.background scatter occurs on an envelope, change the

 

 

 

 

 

 

printing layout to avoid printing over areas that have

 

 

 

 

 

 

overlapping seams on the reverse side. Printing on seams

 

 

 

 

 

 

can cause problems.

 

 

 

 

 

 

• If background scatter covers the entire surface area of a

9

 

 

 

 

 

printed page, adjust the print resolution through your

 

 

 

 

 

software application or the printer properties.

 

 

 

 

 

 

 

 

Misformed

• If characters are improperly formed and producing hollow

 

characters

images, the paper stock may be too slick. Try a different

 

 

 

 

 

 

paper. See “Paper Specifications” on page C.6.

 

 

 

 

 

 

• If characters are improperly formed and producing a wavy

 

 

 

 

 

 

effect, the scanner unit may need service. For service,

 

 

 

 

 

 

contact a service representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TROUBLESHOOTING 9.21