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Toner smear | • Clean the inside of the machine. See “Cleaning the Inside” | |||||
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| • Check the paper type and quality. See “Paper |
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| • Remove the toner cartridge and install a new one. See |
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Vertical repetitive | If marks repeatedly appear on the printed side of the page at | |||||
defects | even intervals: | |||||
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| • The toner cartridge may be damaged. If a repetitive mark |
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| occurs on the page, print a cleaning sheet several times to | |
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| clean the cartridge; see “Cleaning the Drum” on | |
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| page 8.11. After the printout, if you still have the same |
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| problems, remove the toner cartridge and install a new |
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| • Parts of the machine may have toner on them. If the | ||
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| defects occur on the back of the page, the problem will |
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| likely correct itself after a few more pages. |
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| • The fusing assembly may be damaged. Contact a service |
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| representative. |
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| • If you use inferior quality paper;see “Cleaning the Drum” |
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Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
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| • The paper may be too damp. Try printing with a different |
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| batch of paper. Do not open packages of paper until |
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| necessary so that the paper does not absorb too much |
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| • Ifmoisture.background scatter occurs on an envelope, change the |
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| printing layout to avoid printing over areas that have |
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| overlapping seams on the reverse side. Printing on seams |
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| can cause problems. |
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| • If background scatter covers the entire surface area of a | 9 |
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| printed page, adjust the print resolution through your | |
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| software application or the printer properties. |
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Misformed | • If characters are improperly formed and producing hollow |
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characters | images, the paper stock may be too slick. Try a different |
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| • If characters are improperly formed and producing a wavy |
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| effect, the scanner unit may need service. For service, |
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| contact a service representative. |
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TROUBLESHOOTING 9.21