Condition | Suggested solutions | |
|
| |
Message appears on your | • There may be a copying or printing job in | |
computer screen: | progress. When that job is complete, try your | |
• “Device can't be set to the H/W | job again. | |
mode you want.” | • The Selected port is currently being used. | |
• “Port is being used by another | Restart your computer and try again. | |
program.” | • The printer cable may be improperly connected | |
• “Port is Disabled. | or the power may be off. You must use a parallel | |
• “Scanner is busy receiving or | cable that supports | |
communications. | ||
printing data. When the current | ||
• The scanner driver is not installed or the | ||
job is completed, try again.” | ||
• “Invalid handle.” | operating environment is not set up properly. | |
• Ensure that the machine is properly connected | ||
• “Scanning has failed.” | ||
and the power is on, Then restart your | ||
| ||
| computer. | |
| • The USB cable may be improperly connected or | |
| the power may be off. | |
| • Do not use parallel and USB cables at the same | |
| time. | |
|
|
Fax Problems
Condition | Suggested solutions |
|
|
The machine is not | • Unplug the power cord and plug it in again. |
working, there is no | • Ensure that there is power to the electrical outlet. |
display and the buttons |
|
are not working. |
|
|
|
No dial tone sounds. | • Check that the phone line is connected properly. |
| • Check that the phone socket in the wall is working by |
| plugging in another phone. |
|
|
The numbers stored in | Make sure that the numbers are stored in memory |
memory do not dial | correctly. Print a Phone Book list, referring to page 7.27. |
correctly. |
|
|
|
The document does not | • Make sure that the document is not wrinkled and you |
feed into the machine. | are putting it in correctly. Check that the document is |
| the right size, not too thick or thin. |
| • Make sure that the ADF (Automatic Document Feeder) |
| cover is firmly closed. |
|
|
Faxes are not received | • Fax mode should be selected. |
automatically. | • Make sure that there is paper in the tray. |
| • Check to see if the display shows “Memory Full.” |
|
|
9.26TROUBLESHOOTING