BioOptix™ 10
Section 4 System Maintenance
4.6 Service Department
If you have a problem with the instrument or need parts infor- mation, contact Isco’s Service Department. If you write, please include all pertinent information that may be helpful in solving your problem. Address your letter to:
Teledyne Isco, Inc.
Service Department
P.O. Box 82531
Lincoln, NE 68505
4.7 How to Ship Returns
Before deciding to return the unit for factory repair, we suggest that you call the Service Department. Often a problem can be solved in the field with just a little extra help from our service technicians. Our telephone number is:
Toll free: (800)
If you prefer, you can send an
service@isco.com
Other contact information can be obtained from our Web site at:
http://www.isco.com
Be sure all parts and hardware are back in place before packing. Wrap the unit in heavy paper or put it in a plastic bag. If the original shipping carton is not available, put the wrapped unit in a strong cardboard box at least six inches longer in each basic dimension than the unit itself. Fill the box equally around the unit with resilient packing material (shredded paper, bubble pack, expanded foam chunks, etc.). Seal the box with strapping tape or gummed cloth tape and ship it to the address given on the warranty page. The warranty at the end of the manual describes the conditions under which Teledyne Isco will pay surface shipping costs.
It is very important that the unit be
