Error code

Problem

What to do

 

 

 

 

 

3C20-3C22

TIFF compression

Ask the sender to resend the E-mail with attached TIFF files in

 

 

error

the MH, MR, MMR, or JPEG compression.

 

 

 

 

 

3C30-3C32

TIFF resolution error

Ask the sender to resend the E-mail with attached TIFF files

 

 

 

whose resolution is either 200 x 100, 200 x 200, 200 x 400, 300

 

 

 

x 300, or 400 x 400 dpi.

 

 

 

 

 

3C40-3C42

TIFF paper size error

Ask the sender to resend the E-mail with attached TIFF files

 

 

 

that can be printed on the paper available for this equipment.

 

 

 

 

 

3C50-3C52

Offramp transmission

Ask the sender to specify the correct fax numbers and resend

 

 

error

the E-mail.

 

 

 

 

 

3C60-3C62

Offramp security error

Confirm the fax numbers that are specified in the received

 

 

 

offramp gateway job and ask the sender to resend the E-mail

 

 

 

with correct fax numbers.

 

 

 

 

 

3C70

Power failure

Confirm the job is recovered or not. If not, ask the sender to

 

 

 

resend the E-mail.

 

 

 

 

 

3D10

Destination address

Ask your administrator whether the DNS and mail server set-

 

 

error

tings are correctly set. If they are correctly set, ask the sender to

 

 

 

confirm thedestination address is correct.

 

 

 

 

 

3D20

Exceeding maximum

Ask the sender to specify up to 40 destinations for one offramp

 

 

offramp destinations

gateway job. The equipment cannot perform the offramp gate-

 

 

 

way transmission for more than 40 destinations.

 

 

 

 

 

3D30

Fax unit is not installed

Make sure the Fax unit is installed, or connected correctly.

 

 

 

 

 

3E10

POP3 server commu-

Ask your administrator that the POP3 server address is cor-

8

 

nication error

rectly set, or the POP3 server works properly.

3E20

POP3 server commu-

Ask your administrator that the POP3 server works properly and

 

 

nication timeout

the LAN cable is connected to the server.

 

 

 

 

 

3E30

POP3 login error

Ask your administrator that the POP3 user name and password

 

 

 

is set correctly.

 

 

 

 

 

3E40

POP3 login type error

Ask your administrator if the login types (Auto, POP3, APOP) to

 

 

 

the POP3 server are correct.

 

 

 

 

 

3F00, 3F10,

File I/O error

Ask the sender to resend the E-mail. If the error still occurs,

 

3F20, 3F30,

 

contact your service representative.

 

3F40

 

 

 

 

 

 

 

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