Zebra Technologies 110PAX4, R110PAX4 Troubleshooting

6

Troubleshooting

This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.

Contents

Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Memory Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

RFID Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Miscellaneous Print Engine Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Print Engine Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

6/29/11

110PAX4/R110PAX4 User Guide

57512L-004

Contents

Page © 2011 ZIH Corp (17 U.S.C.506). Copyright violators may be subject to civil liability Proprietary Statement Product Improvements Liability Disclaimer Zebra PAX4 Series PAX Applicable Directives and Supporting Standards: 89/336/EEC EMC Directive, EN55022:1998 Class A, EN61000-6-2 EN61000-3-2, EN61000-3-3W/Amendment Compliance Information FCC Compliance Statement Canadian DOC Compliance Statement Contents Page Page Page About This Document Who Should Use This Document How This Document Is Organized Contacts Document Conventions ZTools bin Page Page Introduction Print Engine Exterior View Control Panel Control Panel Buttons Control Panel Indicator Lights (LEDs) Table 2 • Control Panel Lights (Continued) RIBBON ERROR Power On/Off Switch Print Engine Setup Before You Begin Handling the Print Engine Unpack and Inspect the Print Engine Store the Print Engine Ship the Print Engine Recycle the Print Engine Print Engine Installation Requirements Dimensions and Clearance Needs Page Figure 7 • Rear View of Right-HandPrint Engine Install the Print Engine in an Applicator Figure 9 • Front View of Print Engine in Applicator Select a Data Communication Interface Data Cables and Wireless Cards Connect the Print Engine to a Power Source Power Cord Specifications Types of Media Table 5 • Roll and Fanfold Media Non-Continuous Roll Media Continuous Ribbon Overview When to Use Ribbon Coated Side of Ribbon Adhesive Test To perform an adhesive test, complete these steps: inside Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Operations Load Media Figure 14 • Loaded Media To load media, complete these steps: 2.Open the media door Press the release button 4.Slide the outer media guide (1) all the way out Page Page Page Load Ribbon Figure 16 • Loaded Ribbon To load ribbon, complete these steps: Place a full ribbon roll Page Thread the ribbon under the printhead assembly Thread the ribbon over the auxiliary roller Page Page Remove Used Ribbon Calibrate the Print Engine Table 6 • Types of Calibration (Continued) Sensor Profile Calibration Media and Ribbon Sensor Sensitivity Calibration Adjust Ribbon and Media Sensors Ribbon Sensor Reflective Media Sensor Transmissive Media Sensor Has notches or holes between labels Uses interlabel gaps Figure 18 • Media Sensor Adjustment (Right-HandUnit Shown) Configuration Setup Mode Enter and Use Setup Mode Exit Setup Mode Change Password-ProtectedParameters Default Password Value ^KP Disable the Password Protection Feature ^KPx Print a Configuration Label Print a Network Configuration Label Control Panel Parameters How to View or Modify Parameters Additional Parameters Standard Print Engine Parameters Table 7 • Print Engine Parameters (Page 2 of 25) Adjust Backfeed Speed BACKFEED SPEED Default: 2 IPS Adjust the Tear-OffPosition ^LLxxxx Set Print Width PRINT WIDTH - 168 0/8 MM Table 7 • Print Engine Parameters (Page 5 of 25) Set Maximum Label Length MAXIMUM LENGTH 39.0IN Figure 22 • Label Length Table 7 • Print Engine Parameters (Page 6 of 25) Set Early Warning for Media EARLY WARNING When this parameter is enabled, the print engine provides warnings when MEDIA DISABLED Table 7 • Print Engine Parameters (Page 7 of 25) Reset Media Counter for Early Warning MEDIA REPLACED Set Ribbon Length for Early Warning RIBBON LENGTH Set Early Warning for Maintenance MAINT. OFF EARLY WARNING MAINTENANCE OFF Set Printhead Cleaning Interval for Early Warning Table 7 • Print Engine Parameters (Page 9 of 25) Set Printhead Life for Early Warning HEAD LIFE 1000000 IN WARNING REPLACE Table 7 • Print Engine Parameters (Page 10 of 25) List Images LIST IMAGES List Formats LIST FORMATS Table 7 • Print Engine Parameters (Page 11 of 25) Format Memory Card FORMAT CARD: This option erases all previously stored information from the optional PCMCIA card or Compact Flash card Table 7 • Print Engine Parameters (Page 12 of 25) Initialize Flash Memory INIT FLASH MEM This option erases all previously stored information from Flash memory To initialize Flash memory: Table 7 • Print Engine Parameters (Page 13 of 25) Print Sensor Profile SENSOR PROFILE Figure 23 • Sensor Profile Table 7 • Print Engine Parameters (Page 14 of 25) Calibrate Media and Ribbon Sensor Sensitivity MEDIA AND RIBBON CALIBRATE LOAD BACKING Table 7 • Print Engine Parameters (Page 15 of 25) Set Parallel Communications PARALLEL COMM -BIDIRECTIONAL Set Serial Communications Table 7 • Print Engine Parameters (Page 16 of 25) Set Parity PARITY Default: NONE Set Host Handshake Table 7 • Print Engine Parameters (Page 17 of 25) Set Communications Mode COMMUNICATIONS - NORMAL MODE Set Control Prefix Character Table 7 • Print Engine Parameters (Page 18 of 25) Set Delimiter Character DELIMITER CHAR <,>2CH Select ZPL Mode Table 7 • Print Engine Parameters (Page 19 of 25) Select Head Close Option HEAD CLOSE Select Backfeed Sequence BACKFEED Table 7 • Print Engine Parameters (Page 20 of 25) Adjust Left Position LEFT POSITION ±0000 Set the Printhead Resistor Value Table 7 • Print Engine Parameters (Page 21 of 25) Set Applicator Port Mode APPLICATOR PORT Default: OFF OFF: Table 7 • Print Engine Parameters (Page 22 of 25) Select Start Print Signal START PRINT SIG - PULSE MODE PULSE Table 7 • Print Engine Parameters (Page 23 of 25) Set Ribbon Low Mode RIBBON LOW MODE 25M LOW RIBBON Table 7 • Print Engine Parameters (Page 24 of 25) WEB S MEDIA S RIBBON S MARK S Table 7 • Print Engine Parameters (Page 25 of 25) Set RTS Supply Dancer Arm Calibration Value RTS SUPPLY ARM Select Idle Display IDLE DISPLAY Routine Maintenance Lubrication Cleaning Schedule Clean the Exterior Clean the Media Compartment Clean the Sensors Page Clean the Printhead and Platen Roller Page Toggle Positioning 5.Tighten the locking nut 7.Do both sides of the label print at the same level of gray If… Then… Yes Printhead Pressure Adjustment Page Power Fuse Replacement Page Troubleshooting Troubleshooting Checklists LCD Error Messages Table 9 • LCD Error Messages (Continued) RIBBON IN FAULT Page (function) Memory Errors Print Quality Problems Table 11 • Print Quality Problems (Continued) Wrinkled ribbon Fine, angular gray lines on blank labels The image prints on Printing too light or too dark over the entire label Smudge marks on labels Vertical image or label drift The bar code printed on a label does not scan Communications Problems ^CC ^CT ^CD Ribbon Problems RFID Problems Table 14 • RFID Problems (Continued) Low yields. Too many RFID tags per roll are voided The print engine stops at the RFID inlay The DATA light flashes indefinitely Miscellaneous Print Engine Problems Table 15 • Miscellaneous Print Engine Problems (Continued) The print engine fails to calibrate or detect the top of the label Non-continuous Print Engine Diagnostics Power-OnSelf Test CANCEL Self Test PAUSE Self Test FEED Self Test Figure 29 • FEED Test Label Figure 30 • Bar Code Darkness Comparison Table 16 • Judging Bar Code Quality Too dark Slightly dark Table 16 • Judging Bar Code Quality (Continued) “In-spec” Slightly light Too light FEED and PAUSE Self Test Table 17 • Control of Parameters (Continued) J8 Interface J7 Interface Twinax/Coax ID Communications Diagnostics Test Sensor Profile Data Ports Parallel Data Port Parallel Cabling Requirements Parallel Port Interconnections Table 18 • Parallel Cable Pin Configuration (Continued) Serial Data Port Hardware Control Signal Descriptions Pin Configuration RS-232Interface Connections DB-9to DB-25Connections Figure 35 • DB-9to DB-25Cable Connections Modem Connection Figure 36 • RS-232Cable Connections Applicator Interface Connector Applicator Signals Figure 39 • Applicator Signals (Mode 3) Figure 40 • Applicator Signals (Mode 4) Applicator Interface Connector Pin Configuration Table 20 • Applicator Interface Connector Pin Configuration (Continued) Page Jumper Configurations and Pinouts for +5 V I/O Operation Pinouts for +24-28V I/O Operation Fuse and Jumper Locations Page Specifications General Specifications Physical Environmental Conditions Electrical Specifications Communications Specifications Other Standard Features Additional Options Agency Approvals 110PAX4 Non-RFIDor RFID-Readywithout RFID Reader Installed R110PAX4 or 110PAX4 with RFID Reader Installed European Union and EFTA (869.7–870MHz) Media Specifications Ribbon Specifications Printing Specifications Zebra Programming Language (ZPL II) Bar Codes Index Page Page PAPER OUT message, 104 parallel port RIBBON OUT THERMISTOR FAULT message cycling with other messages, 104 displayed alone Page Zebra Technologies Corporation Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC