116Troubleshooting RFID Problems

Table 14 • RFID Problems (Continued)

Problem

Possible Cause

Recommended Solution

 

 

 

 

The print engine

The print engine calibrated the

1.

Select FEED for the MEDIA POWER UP

stops at the RFID

label length only to the RFID

 

and HEAD CLOSE parameters (see Select

inlay.

inlay instead of to the interlabel

 

Media Power-Up Option on page 81 or

 

gap.

 

Select Head Close Option on page 82)

 

 

2.

Calibrate the print engine. See Calibrate

 

 

 

Media and Ribbon Sensor Sensitivity

 

 

 

on page 77.

 

 

 

 

The DATA light

The download was not

1.

Turn off (O) the print engine.

flashes indefinitely

successful. For best results,

2.

Wait 10 seconds.

after you attempt to

cycle power on the print engine

3.

Turn on (I) the print engine.

download

before downloading any

4.

Attempt to download the firmware again.

print engine or

firmware.

reader firmware.

 

5.

If the problem persists, contact Technical

 

 

 

Support.

 

 

 

RFID parameters do

The print engine was powered

Wait at least 10 seconds after turning the

not appear in Setup

off (O) and then back on (I) too

print engine power off before turning it back on.

mode, and RFID

quickly for the RFID reader to

1.

Turn off (O) the print engine.

information does not

initialize properly.

2.

Wait 10 seconds.

appear on the

 

 

3.

Turn on (I) the print engine.

print engine

 

configuration label.

 

4.

Check for the RFID parameters in Setup

 

 

 

mode or for RFID information on a new

The printer does not

 

 

configuration label.

void RFID labels that

 

 

 

An incorrect version of

1.

Verify that the correct firmware version is

are not programmed

print engine or reader firmware

 

loaded on your printer. Refer to the RFID

correctly.

was loaded on the printer.

 

Programming Guide for more information.

 

 

2.

Download the correct print engine or reader

 

 

 

firmware if necessary.

 

 

3.

If the problem persists, contact Technical

 

 

 

Support.

 

 

 

 

 

The print engine is unable to

1.

Turn off (O) the print engine.

 

communicate with the RFID

2.

Wait 10 seconds.

 

subsystem.

3.

Turn on (I) the print engine.

 

 

 

 

4.

If the problem persists, you may have a bad

 

 

 

RFID reader or a loose connection between

 

 

 

the RFID reader and the print engine.

 

 

 

Contact Technical Support or an authorized

 

 

 

service technician for assistance.

 

 

 

 

57512L-004 Rev. A

110PAX4/R110PAX4 User Guide

6/29/11