114Troubleshooting RFID Problems

RFID Problems

Table 14 identifies problems that may occur with RFID print engines, the possible causes, and the recommended solutions. For more information about RFID, refer to the RFID Programming Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your print engine.

Table 14 • RFID Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The RFID-enabled

The print engine is not

Calibrate the print engine. See Calibrate Media

print engine voids

calibrated for the media being

and Ribbon Sensor Sensitivity on page 77.

every label.

used.

 

 

 

 

 

 

The print engine is set for the

Refer to the RFID Programming Guide, and

 

wrong tag type.

check the tag types supported by your

 

 

print engine. If the tag type is not supported, you

 

 

may not be able to use the labels with your

 

 

print engine. If necessary, set the print engine for

 

 

the correct tag type.

 

 

 

 

 

The print engine is unable to

1.

Turn off (O) the print engine.

 

communicate with the RFID

2.

Wait 10 seconds.

 

reader.

3.

Turn on (I) the print engine.

 

 

 

 

4.

If the problem persists, you may have a bad

 

 

 

RFID reader or a loose connection between

 

 

 

the RFID reader and the print engine.

 

 

 

Contact Technical Support or an authorized

 

 

 

Zebra RFID service technician for

 

 

 

assistance.

 

 

 

 

 

The print engine is unable to

1.

Turn off (O) the print engine.

 

communicate with the encoding

2.

Wait 10 seconds.

 

module.

3.

Turn on (I) the print engine.

 

 

 

 

4.

If the problem persists, you may have a bad

 

 

 

encoding module or a loose connection

 

 

 

between the encoding module and the

 

 

 

print engine. Contact Technical Support or

 

 

 

an authorized Zebra RFID service technician

 

 

 

for assistance.

 

 

 

 

Radio frequency (RF)

Do one or more of the following as necessary:

 

interference from another RF

• Move the print engine away from fixed RFID

 

source.

 

readers or other RF sources.

 

 

• Make sure that the media door is closed at all

 

 

 

times during RFID programming.

 

 

 

 

The settings are incorrect in

The software settings override the print engine

 

your label designer software.

settings. Make sure that the software and

 

 

print engine settings match.

 

 

 

 

 

(Continued on next page.)

 

 

 

 

 

 

57512L-004 Rev. A

110PAX4/R110PAX4 User Guide

6/29/11