109

 

 

Print Quality Problems

 

Table 11 • Print Quality Problems (Continued)

 

 

 

Problem

Possible Cause

Recommended Solution

 

 

 

Wrinkled ribbon

Ribbon was fed through the

Load the ribbon correctly. See Load Ribbon

 

ribbon system incorrectly.

on page 46.

 

 

 

 

Incorrect burn temperature.

Set the darkness to the lowest possible setting for

 

 

good print quality. See Adjust Print Darkness

 

 

on page 64.

 

 

 

 

Incorrect or uneven printhead

Set the printhead pressure to the minimum

 

pressure.

needed for good print quality. See Printhead

 

 

Pressure Adjustment on page 97.

 

 

 

 

Media not feeding properly;

Make sure that media is snug by adjusting the

 

“walking” from side to side.

media guide, or call a service technician.

 

 

 

 

The strip plate needs adjusting.

Call a service technician.

 

 

 

 

The printhead needs vertical

Call a service technician.

 

adjustment.

 

 

 

 

 

The printhead is improperly

Call a service technician.

 

balanced.

 

 

 

 

 

The printhead and platen roller

Call a service technician.

 

need to be realigned.

 

 

 

 

Fine, angular gray

Wrinkled ribbon.

See wrinkled ribbon causes and solutions in this

lines on blank labels

 

table.

 

 

 

The image prints on

Incorrect print width.

If you are using a label that is narrower than the

the platen roller

 

maximum width (based on dpi) with a right-hand

instead of on the

 

print engine, you must set the print width to the

label.

 

correct value. If you do not do so, the image will

 

 

print too far to the left. See Set Print Width

Only the right side of

 

 

on page 67.

the image prints on

 

 

 

the left side of the

 

 

label. The image is

 

 

shifted to the left.

 

 

 

 

 

Light printing or no

Printhead pressure needs

See Toggle Positioning on page 95 and

printing on the left or

adjustment, printhead out of

Printhead Pressure Adjustment on page 97.

right side of the label

alignment, or toggle in

 

Call a service technician.

 

incorrect position.

 

 

 

 

 

6/29/11

110PAX4/R110PAX4 User Guide

57512L-004