Chapter 2
PERCEPTION 4000 | ELECTRONIC TELEPHONE DISPLAYS |
GENERAL DISPLAY INFORMATION
Toshiba display electronic telephones have a 2 x 16 character display which indicates the current time and date, as well as call processing and messaging information. Specific call processing displays include those denoting calling/called party numbers and names, incoming/outgoing trunk numbers, and feature names. Messaging displays indicate when callback or voice mail messages have been left at your station.
The electronic telephone display provides information on two different display lines. The information indicated on each line depends on the telephone’s current status, the status of the calling/called party, and each telephone’s Class of Service. Display notations that occur in this user guide indicate the highest level of allowances available to a station. If your telephone does not display all of the information described, it can be assumed that restrictions apply based on the status and Class of Service of your telephone and/or any calling/called telephones.
The details regarding display notations vary somewhat in each calling situation. In an idle state, the bottom line (line 2) of the display is typically reserved for date and time information, while the top line (line 1) remains blank (see Example 1). If messages have been left at the station, then this indication will replace date/time information on line 2 (see Example 2). Displayed messaging information will indicate that either one or two messages are awaiting retrieval. A message indication can represent either one callback message or one voice mail message indication. A voice mail message indication can represent any number of voice mail messages that have been left in your voice mailbox. At a station serving as an ACD agent, line 2 will display the ACD agent queue size (see Example 3). This queue size information will override any displayed message indication at the telephone.
An electronic telephone that is involved in call processing, will display indications pertaining to the type and status of a calling/called party. If a call is made to an internal party, the name and number of the called station will appear on line 1 of the display (see Example 4). A call that is received from an internal party will indicate the name and station number of the calling party. In both cases, Line 2 of the display will denote the status (e.g., RINGING, BUSY, FORWARDED) of each calling/called party.
If a call is made to an external party, the dialed number will be indicated on line 1 of the display. Depending on system programming, once a trunk has been accessed, the dialed number display may change to display