Toshiba 4000 manual Consultation Hold, To Consult with a Third Party

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PERCEPTION 4000

FEATURE OPERATION

2.Enter the number of the zone in which the call is being held.

3.Wait to be connected to the caller.

NOTES:

1.The dialed code will be broadcast continually (at predetermined time intervals) until the code call is answered. During this time, the code call paging zone being used will be unavailable to all other users.

2.At any point before Code Calling operation is completed, you can cancel the code call by pressing the RLS key. If a party is being held, you can access the held call by pressing the RLS key.

3.A paged party will hear reorder tone if he/she attempts to retrieve a held call after the held party hangs up. If a held call is not retrieved before a predetermined time period elapses, the call will recall the station that initiated the code call. At this point, if the paged party attempts to retrieve the call, he/she will hear reorder tone.

4.If the party waiting for a Code Calling response hangs up before the code call is answered, the code call will be discontinued.

5.If the station initiating a code call has Call Forward registered, a recall of a held call will not be forwarded.

6.If the station initiating a code call has Do Not Disturb registered, a recall will still ring the station.

7.You will not hear Call Waiting tones while connected to a Code Calling circuit.

8.You cannot camp-on to a busy Code Calling circuit or involve a code call in a conference.

CONSULTATION HOLD

 

 

Consultation Hold allows you to place a current call on “soft hold” and

 

 

consult with a third party. You can alternate between parties by pressing

 

 

the Swap access key. You can also join both parties to form a three-way

 

 

conference (see Three-way Calling).

To Consult with a Third Party:

 

1.

Establish a two-way

The connected caller will be placed on “soft hold.” Listen for recall dial

 

connection.

tone.

2.

Press the CONF/TRNS key.

If the destination is idle, you will hear ringback tone.

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Contents Perception Trademarks and Service Marks Table of Contents Appendix Customized Listings Iii This page Intentionally Left Blank Organization General DescriptionPurpose HOW to USE this Guide Vii Page Fixed Keys Physical CharacteristicsVolume Control Switches Flexible KeysTones SCROLL, PAGE, and Mode KeysLED Indications SpeakerphoneCall Waiting Tone Advance ToneBusy Tone Dial ToneRinging Patterns Timers Line TypesLine Preferences Idle Line Preference Prime Line PreferenceRinging Line Preference Prime and Ringing Line PreferenceHandset Dialpad Message General Informaiton LCD Display General Display Information Example Telephone Display Information Type Status Line Page Description General OperationFeature Interaction Forced Account Code Entry for Outgoing Calls Press the Account Code Acct access keyAccount Code Entry Feature Operation Enter the Account Code access codeAttendant Access To Place a Call to an Attendant or Attendant GroupAuthorization Code Entry To Enter an Authorization Code from an Idle StationAutodial To Program an Autodial KeyPress the Autodial ADL access key that you want to program To Place a Call via an Autodial KeyAutomatic Answer Call Forward Forward-Busy/No Answer Cfbn access key To Forward CallsEnter the Call Forward Cancellation access code Perception To Retrieve a Call on Hard/Exclusive Hold To Place a Call on Hard HoldTo Place a Call on Exclusive Hold To Park a Call Locally Press the Call Park-Local CP-L access keyCall Park To Retrieve a Call LocallyPress the Call Park-Remote CP-R access key To Retrieve a Call RemotelyCall Pickup Enter the Call Park-Remote access codePickup-Group GPU access key To Answer a Call Ringing within Your Call Pickup GroupPickup-Directed Group access code Enter the Call Pickup-Group access codePickup-Directed Group Dgpu access key To Answer a Call Ringing Another Call Pickup GroupCall Transfer To Transfer a CallCall Waiting To Answer a Waiting CallCall Waiting Transfer To Transfer a Waiting CallCAMP-ON To Perform an Off-hook Camp- onTo Manually Cancel a Registered Camp-on To Perform an On-hook Camp- onCAMP-ON Transfer To Perform a Camp-on TransferCode Calling To Place a Code CallConsultation Hold To Consult with a Third PartyData Privacy To Activate Data PrivacyTo Call an Individual Dictation Machine Dictation Machine AccessMachine-Individual DC-I access key To Call a Dictation Machine Group Direct Isdn Service AccessMachine-Group DC-G access key Enter the Calling Party Number Presentation accessNumber Restriction access Direct Trunk Group Access Do not DisturbTo Cancel Do Not Disturb To Register Do Not Disturb via Feature Access CodeEnter the Do Not Disturb access code Enter the Do Not Disturb Cancellation access codeEight Party Conference To Set-up a ConferencePerception Handsfree Answerback Headset Operation To Use Handsfree AnswerbackHotline To Place a Call via a HotlineIntercom Access To Place an Intercom CallLast Number Redial To Answer an Intercom CallEnter the Last Number Least Cost Routing AccessTo Access Least Cost Routing Message Waiting To Leave a Voice Mail Message Message Waiting MSG access keyTo Register a Callback Message To Retrieve MessagesPerception To Answer a Night Answer Call Night Answer AccessPrivacy Release Enter the Night AnswerPress the Privacy Release Prls access key Save and RepeatTo Save a Dialed Internal/External Number To Activate Speakerphone Operation Speakerphone OperationSpeed Calling Perception To Swap Two Calls During Consultation Hold SwapTo Swap a Connected Call and a Call Waiting Call THREE-WAY Calling To Form a Three-way ConferenceTrunk Verification from Station Voice Calling Enter the Trunk Verification from Station access codePress the Voice Calling VC access key To Verify the Status of a TrunkTo Respond to a Voice Call Voice Paging To Place a VoiceVolume Adjustments To Adjust Speaker Volume Slide the Speaker Volume To Adjust Ringer VolumeControl RNG switch on Control VOL switch onTone Patterns Call ON/OFF Interval Seconds Type Appendix Zone Code Call AreaZone Identity of Party Zone Paging Area Feature Access Codes Feature Access CodeTrunk Group Access Code Name Number Glossary Abbreviation DefinitionSpeed Calling-System Flexible Key Index Perception Index