Toshiba 4000 manual Attendant Access, To Place a Call to an Attendant or Attendant Group

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PERCEPTION 4000

FEATURE OPERATION

will be recorded in SMDR reports. If the system has not been specified to accept only certain account codes, then any number of entered digits will be accepted and will be recorded in SMDR.

7.After entering an optional account code via feature access code, you will be automatically reconnected to the held party by either pressing the Release (RLS) key or waiting for success tone to time out.

8.At any time before an account code is successfully entered, you can return to a held call by pressing the RLS key.

To Place a Call to an Attendant or Attendant Group:

1.Dial the directory number of the desired attendant console or attendant group.

. . . or . . .

Enter the universal attendant access code (usually “0”).

. . . or . . .

If you have a hotline directed to an attendant console or attendant group, press the line appearance key assigned to the hotline, or go off-hook.

ATTENDANT ACCESS

You can call an individual attendant console or attendant group to request access to restricted trunk groups, to set up conference calls, to make emergency announcements, or to request attendant information. Access to a specific attendant console or attendant group is provided by dialing the attendant or attendant group’s directory number or by dialing the universal attendant access code (the destination of the universal attendant access code is preassigned in the system database). If your telephone has a hotline that is directed to an attendant, you can access the line’s associated attendant/attendant group by pressing the hotline’s designated line key, or by taking your telephone off-hook (if provided by your station’s line preference type).

The call will ring the dialed attendant or one of the members of the dialed attendant group.

If a dialed individual attendant console, or all consoles in an attendant group, are in Position Busy mode, the call will receive night mode treatment and will be routed to the night mode destination programmed in the system database (night answer bell or an alternative answering position).

NOTES:

1.While connected to an attendant, you cannot place the attendant on hold, transfer the attendant to another party, or initiate a conference.

2.If a station user places an emergency call to an attendant, the called

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Contents Perception Trademarks and Service Marks Table of Contents Appendix Customized Listings Iii This page Intentionally Left Blank Organization General DescriptionPurpose HOW to USE this Guide Vii Page Volume Control Switches Physical CharacteristicsFixed Keys Flexible KeysLED Indications SCROLL, PAGE, and Mode KeysTones SpeakerphoneBusy Tone Advance ToneCall Waiting Tone Dial ToneRinging Patterns Line Types TimersLine Preferences Ringing Line Preference Prime Line PreferenceIdle Line Preference Prime and Ringing Line PreferenceHandset Dialpad Message General Informaiton LCD Display General Display Information Example Telephone Display Information Type Status Line Page General Operation DescriptionFeature Interaction Forced Account Code Entry for Outgoing Calls Press the Account Code Acct access keyAccount Code Entry Enter the Account Code access code Feature OperationTo Place a Call to an Attendant or Attendant Group Attendant AccessTo Enter an Authorization Code from an Idle Station Authorization Code EntryTo Program an Autodial Key AutodialTo Place a Call via an Autodial Key Press the Autodial ADL access key that you want to programAutomatic Answer Call Forward To Forward Calls Forward-Busy/No Answer Cfbn access keyEnter the Call Forward Cancellation access code Perception To Retrieve a Call on Hard/Exclusive Hold To Place a Call on Hard HoldTo Place a Call on Exclusive Hold Call Park Press the Call Park-Local CP-L access keyTo Park a Call Locally To Retrieve a Call LocallyTo Retrieve a Call Remotely Press the Call Park-Remote CP-R access keyPickup-Group GPU access key Enter the Call Park-Remote access codeCall Pickup To Answer a Call Ringing within Your Call Pickup GroupPickup-Directed Group Dgpu access key Enter the Call Pickup-Group access codePickup-Directed Group access code To Answer a Call Ringing Another Call Pickup GroupTo Transfer a Call Call TransferTo Answer a Waiting Call Call WaitingTo Transfer a Waiting Call Call Waiting TransferTo Perform an Off-hook Camp- on CAMP-ONTo Perform an On-hook Camp- on To Manually Cancel a Registered Camp-onTo Perform a Camp-on Transfer CAMP-ON TransferTo Place a Code Call Code CallingTo Consult with a Third Party Consultation HoldTo Activate Data Privacy Data PrivacyTo Call an Individual Dictation Machine Dictation Machine AccessMachine-Individual DC-I access key To Call a Dictation Machine Group Direct Isdn Service AccessMachine-Group DC-G access key Enter the Calling Party Number Presentation accessNumber Restriction access Do not Disturb Direct Trunk Group AccessEnter the Do Not Disturb access code To Register Do Not Disturb via Feature Access CodeTo Cancel Do Not Disturb Enter the Do Not Disturb Cancellation access codeTo Set-up a Conference Eight Party ConferencePerception Handsfree Answerback To Use Handsfree Answerback Headset OperationTo Place a Call via a Hotline HotlineTo Place an Intercom Call Intercom AccessTo Answer an Intercom Call Last Number RedialEnter the Last Number Least Cost Routing AccessTo Access Least Cost Routing Message Waiting To Register a Callback Message Message Waiting MSG access keyTo Leave a Voice Mail Message To Retrieve MessagesPerception Privacy Release Night Answer AccessTo Answer a Night Answer Call Enter the Night AnswerSave and Repeat Press the Privacy Release Prls access keyTo Save a Dialed Internal/External Number To Activate Speakerphone Operation Speakerphone OperationSpeed Calling Perception To Swap Two Calls During Consultation Hold SwapTo Swap a Connected Call and a Call Waiting Call To Form a Three-way Conference THREE-WAY CallingTrunk Verification from Station Press the Voice Calling VC access key Enter the Trunk Verification from Station access codeVoice Calling To Verify the Status of a TrunkTo Respond to a Voice Call To Place a Voice Voice PagingVolume Adjustments Control RNG switch on To Adjust Ringer VolumeTo Adjust Speaker Volume Slide the Speaker Volume Control VOL switch onTone Patterns Call ON/OFF Interval Seconds Type Zone Code Call Area AppendixZone Identity of Party Zone Paging Area Feature Access Code Feature Access CodesTrunk Group Access Code Name Number Abbreviation Definition GlossarySpeed Calling-System Flexible Key Index Perception Index