Toshiba 4000 manual To Place a Call on Hard Hold, To Place a Call on Exclusive Hold

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PERCEPTION 4000

FEATURE OPERATION

To Place a Call on Hard Hold:

1.Inform the connected party that he/she is being placed on hold.

2.Press the HOLD key.

To Place a Call on Exclusive Hold:

1.Inform the connected party that he/she is being placed on hold.

will be immediately forwarded to the Call Forward—Busy/No Answer destination. Calls to “no answer” lines will be treated as noted under “Call Forward—No Answer.”

CALL HOLD

You can place a current call on hold in order to place a call on another line, or while waiting for a specific answering party. By using your telephone’s Hold key, you can perform either a “hard hold” or an “exclusive hold.” Hard Hold allows a held call to be retrieved by any station containing an appearance of the line on which the call is held. Exclusive Hold restricts call retrieval to the station initiating the hold. Parties on hold will hear either Music-on-Hold or quiet tone, depending on your system’s configuration.

The LED associated with the line appearance on which the call is held, will flash red. Other stations with this same line appearance will also indicate the held call through a flashing red LED.

If a held call is not retrieved within a predetermined time period, the call will recall your station on the line on which it was held.

2. Press the HOLD key twice.

To Retrieve a Call on

Hard/Exclusive Hold:

1.Press the line appearance key on which the call is being held.

The LED associated with the line appearance on which the call is held, will flash red. Other stations with this same line appearance will indicate that the line is in use, through a solid red LED.

If a held call is not retrieved within a predetermined time period, the call will recall your station on the line on which it was held.

The key’s LED will light solid red.

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Contents Perception Trademarks and Service Marks Table of Contents Appendix Customized Listings Iii This page Intentionally Left Blank Organization General DescriptionPurpose HOW to USE this Guide Vii Page Fixed Keys Physical CharacteristicsVolume Control Switches Flexible KeysTones SCROLL, PAGE, and Mode KeysLED Indications SpeakerphoneCall Waiting Tone Advance ToneBusy Tone Dial ToneRinging Patterns Timers Line TypesLine Preferences Idle Line Preference Prime Line PreferenceRinging Line Preference Prime and Ringing Line PreferenceHandset Dialpad Message General Informaiton LCD Display General Display Information Example Telephone Display Information Type Status Line Page Description General OperationFeature Interaction Forced Account Code Entry for Outgoing Calls Press the Account Code Acct access keyAccount Code Entry Feature Operation Enter the Account Code access codeAttendant Access To Place a Call to an Attendant or Attendant GroupAuthorization Code Entry To Enter an Authorization Code from an Idle StationAutodial To Program an Autodial KeyPress the Autodial ADL access key that you want to program To Place a Call via an Autodial KeyAutomatic Answer Call Forward Forward-Busy/No Answer Cfbn access key To Forward CallsEnter the Call Forward Cancellation access code Perception To Retrieve a Call on Hard/Exclusive Hold To Place a Call on Hard HoldTo Place a Call on Exclusive Hold To Park a Call Locally Press the Call Park-Local CP-L access keyCall Park To Retrieve a Call LocallyPress the Call Park-Remote CP-R access key To Retrieve a Call RemotelyCall Pickup Enter the Call Park-Remote access codePickup-Group GPU access key To Answer a Call Ringing within Your Call Pickup GroupPickup-Directed Group access code Enter the Call Pickup-Group access codePickup-Directed Group Dgpu access key To Answer a Call Ringing Another Call Pickup GroupCall Transfer To Transfer a CallCall Waiting To Answer a Waiting CallCall Waiting Transfer To Transfer a Waiting CallCAMP-ON To Perform an Off-hook Camp- onTo Manually Cancel a Registered Camp-on To Perform an On-hook Camp- onCAMP-ON Transfer To Perform a Camp-on TransferCode Calling To Place a Code CallConsultation Hold To Consult with a Third PartyData Privacy To Activate Data PrivacyTo Call an Individual Dictation Machine Dictation Machine AccessMachine-Individual DC-I access key To Call a Dictation Machine Group Direct Isdn Service AccessMachine-Group DC-G access key Enter the Calling Party Number Presentation accessNumber Restriction access Direct Trunk Group Access Do not DisturbTo Cancel Do Not Disturb To Register Do Not Disturb via Feature Access CodeEnter the Do Not Disturb access code Enter the Do Not Disturb Cancellation access codeEight Party Conference To Set-up a ConferencePerception Handsfree Answerback Headset Operation To Use Handsfree AnswerbackHotline To Place a Call via a HotlineIntercom Access To Place an Intercom CallLast Number Redial To Answer an Intercom CallEnter the Last Number Least Cost Routing AccessTo Access Least Cost Routing Message Waiting To Leave a Voice Mail Message Message Waiting MSG access keyTo Register a Callback Message To Retrieve MessagesPerception To Answer a Night Answer Call Night Answer AccessPrivacy Release Enter the Night AnswerPress the Privacy Release Prls access key Save and RepeatTo Save a Dialed Internal/External Number To Activate Speakerphone Operation Speakerphone OperationSpeed Calling Perception To Swap Two Calls During Consultation Hold SwapTo Swap a Connected Call and a Call Waiting Call THREE-WAY Calling To Form a Three-way ConferenceTrunk Verification from Station Voice Calling Enter the Trunk Verification from Station access codePress the Voice Calling VC access key To Verify the Status of a TrunkTo Respond to a Voice Call Voice Paging To Place a VoiceVolume Adjustments To Adjust Speaker Volume Slide the Speaker Volume To Adjust Ringer VolumeControl RNG switch on Control VOL switch onTone Patterns Call ON/OFF Interval Seconds Type Appendix Zone Code Call AreaZone Identity of Party Zone Paging Area Feature Access Codes Feature Access CodeTrunk Group Access Code Name Number Glossary Abbreviation DefinitionSpeed Calling-System Flexible Key Index Perception Index