Nortel Networks Business Communications Manager (BCM) & Norstar Installation BCM Systems Only

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Console.NET Installation & User Guide

NOTE:

•The Norstar CTA 100 does not require a dedicated Norstar jack but can share an existing jack used by a Norstar phone. If you have a Norstar phone in close proximity to the Console.NET server, the CTA can use this same Norstar jack as the Norstar phone while maintaining the use of the phone

•You can confirm a Norstar jack is live by plugging a Norstar phone directly into the jack you intend to use for the CTA. The display on the Norstar phone will briefly blink and may take up to a minute before the time and date appears on the Norstar display

CTA 100/200 Serial Port Connection Diagram

BCM LAN CTE Client Installation

(BCM Systems Only)

The BCM’s Local Area Network, Computer Telephony Engine (LAN CTE) Client provides the interface for Console.NET server to communicate with the BCM(s). The client is downloadable from the BCM. The LAN CTE Client should be installed on the same computer designated as the Console.NET server. LAN CTE clients are only able to communicate to the BCM(s) provided there is an available LAN CTE Desktop Client license installed on the respective BCM(s).

NOTE:

•As a precaution, un-install any existing Nortel Networks LAN CTE client from "Add/Remove Programs" to ensure the latest version gets installed

•All Versions of BCM may require a specific LAN CTE patch to be installed on the BCM prior to downloading and installing the LAN CTE client. LAN CTE Patch installations are not documented or supported by ConverTec and should be performed by an Authorized Nortel Dealer

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Personal Call Window Active Call WindowMessage Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index