Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 8: Appendices

Navigator – Group selection

NOTE:

•There is a 2-4 second delay before the extensions are displayed after clicking on the Monitor button. The last group you were viewing will automatically be presented upon subsequent logins

•When exiting Console.NET, the last Group selected will be displayed the next time the Attendant logs in

•If the group was just created, you must hit F5 on the keyboard before it will display

Speed Dialing

You can utilize Console.NET’s customer database to speed dial from. Utilizing the Navigator, you can search for a particular Company or Contact and then dial that Company or Contact by clicking on it. Navigator will display the Business Phones field for Companies and all phone fields for related Contacts.

Company Speed Dialing

•Click on the Navigator button

•The Navigator screen will open. Select Ext and click in the Company field

•Begin entering the company’s name and the Navigator will begin drilling down and displaying the closest match to what you have typed. The Navigator will display all phone numbers in the Business Phones field from a Company record

•Once the customer you want to call is displayed, click on the phone number link. Your customer will be called and their name and number will be displayed in the Personal Call window.

•To clear an entry, click on NEW

•To close the Navigator window, click on the in the top right corner.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts First, Last Name Contact NamePhone Number Fields Search URL Auto SearchFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginMessage Window Active Call WindowPersonal Call Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index