Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Text Messaging

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Console.NET Installation & User Guide

Options Configuration. By default the Ringback would look as follows: "Call waiting Unanswered, Ron 242".

Using Console.NET Messaging

Console.NET provides three messaging schemes to enhance communication within an office. All messages are initiated through the Messaging Window in Console.NET. The Message Configuration allows a Console.NET Administrator to predefine messages so that they may be quickly accessed. The three types of messaging are;

Text Messaging

Text Messaging allows the Attendant to send a scrolling message to the display of a phone. This type of messaging is particularly useful if the receiver of the message is on a call since the phone audibly beeps as the message is displayed. Messages will automatically time out after a period of 5 minutes.

•To send a Text Message, click into the Text Messaging window and either type your own message or use the pull-down list to select one from the pre-defined list. Right click on the extension button you want to send a message to and click on Text Message. The message will be sent immediately. New messages will override any previous messages.

To clear a message from the telephone

•The user selects the Clear option on the phone soft key

•Re-send a message containing a spacebar entry only and the previous message will be cleared

NOTE:

•Messages containing 15 characters or less will display a constant message. Messages over 15 characters will scroll across the display from right to left.

•A text message sent to a user checking their voice mail will interrupt the session

•Text messages sent to a telephone will override the display of any previous information on the telephone display

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Message Window Active Call WindowPersonal Call Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index