Nortel Networks Business Communications Manager (BCM) & Norstar Installation Add, Delete, Save

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Chapter 6: Reports

Note: The following items highlighted in RED are pre-configured by the PBX Manager wizard during the installation. Remote Norstar installations require manual entry.

Add, Delete, Save

•Add new allows manual adding of other system(s) for Console.NET to connect to. Add new should only be used by experienced users. ConverTec suggest that the PBX wizard is used for adding new systems.

•Delete will delete the current system selection along with all currently configured extensions within that system

•Save must be selected in order to make any changes permanent with the exception of Delete.

Switch Type

This is only displayed when adding a new server. The choices available are Norstar or BCM. BCM or a single local Norstar switch Type is automatically configured using the PBX Manager wizard. When adding remote Norstar systems, Norstar must be selected after clicking "Add New"

Current Switch Name

Lists systems already installed and allows entry of a new switch name when the "Add new" button is selected. Clicking on the drop down arrow on the right side of the field allows selection of other installed systems in order to edit the respective system options.

TCP Address

This is mandatory value and should not be changed without involving ConverTec support. This is the IP address for PBX service that Console.NET uses to communicate to the appropriate phone system. For BCM installations, all communication can take place through the Default address. Remote Norstar installations require the IP address of the computer running at the remote site.

Port number

This is mandatory value and should not be changed without involving ConverTec support. Each system connected requires an independent PBX server for communication. Each PBX server installed on the same system requires a different Port number. The PBX wizard will assign all port numbers for all PBX Services running on the same computer. Since remote Norstar installations require manual entry, enter port 9000.

Use outside Line Prefix

Check this box and add digit(s) that may be required prior to dialing a phone number from Console.NET. This is typically used for Central Office lines called Centrex where a digit 9 or 8 may need to be sent in order to get dial tone.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index