Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 6: Reports

NOTE:

•Caller ID, DNIS and DID are features offered by your Telco

•To complete the database integration, see Chapter 6 – Companies

Customers / Contacts

There are two separate locations for adding Contacts, they are;

•The Contacts link on the "Customers/ Companies" configuration page creates contacts that are related to the specific Company record that is selected. These contacts are displayed within the specified Company record in "Navigator".

•The "Customers/ Contacts" configuration page is a separate contacts list that stores individual contacts separately. When searching for a name in Navigator, it is possible for a matching name to display a contact under a company as well as individually. An unlimited number of Contacts can be added providing the Attendant powerful speed dialing capabilities utilizing the Console.NET Navigator. (see Call Navigator under "Using Console.NET")

NOTE: When adding phone numbers to the Companies and Contacts, enter any required area codes and long distance abbreviations in order for the number to be dialed correctly using the Navigator Speed Dial

Company Contacts

Adding a Company Related Contact

•Click on Config

•Click on Customers/Companies

•Add or select the Company you wish to relate the Contact to

•Click on the Contacts link from the Company window

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index