Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Un-Install

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Console.NET Installation & User Guide

Appendix B

Troubleshooting

NOTE: Additional troubleshooting tips can be found in the Support section of the ConverTec web site

Installation Troubleshooting

Attempting to launch Console.NET after installation produces a webpage error.

•Proper permissions must exist on the Console.NET directory folder in order to successfully operate. If you were not logged in as a "Local Machine Administrator" during the installation you may have to re-install.

o Right click on the Console.NET folder located in C:\inetpub\wwwroot\Console.NET

o Select properties then Security tab

o You should see full permissions for SYSTEM, ASPNET and possibly Everyone.

•Console.NET version 3.0 uses Microsoft Framework 2.0. If Framework 1.1 is installed and there was a beta version of Microsoft Framework 2.0 previously installed, a Microsoft glitch prevents the website from using version 2.0.

o Un-install Microsoft Framework 1.1 from "Add Remove Programs"

Un-Install

Before attempting a Un-install, exit from PBX Management utility by right clicking on the icon in the system tray and selecting "Exit".

•An attempt to Un-install without exiting from PBX Manager will produce the following error:

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Active Call Window Personal Call WindowMessage Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index