Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 6: Reports

Console.NET Licensing

Upon installation, Console.NET requires a valid license be installed in order to operate. In order to bring up the licensing Window, you must double click on the Console.NET shortcut on the desktop.

If you are a ConverTec authorized Distributor or Dealer activating a permanent License, you should have received a Product Licensing Guide (PLG) detailing instructions on obtaining and activating a permanent license.

For immediate use when a permanent license is not available, a 30 day Trial License may be obtained from the ConverTec web site by clicking on the "Trial License" link and following the instructions provided.

Permanent Licenses may only be purchased and obtained by an authorized ConverTec Distributor or Dealer. If you are an end user and wish to purchase a new license or upgrade an existing license, click on the Email Request to Distributor link and state your request.

For a Dealer/Distributor in your area, please contact;

ƒIn North America; call 1-877-937-8228, email sales@convertecinc.com or visit our website www.convertecinc.com

ƒIn Europe; call ITEL 01244 670200 or email sales@itel.com

A 30 day Trial License may be obtained by Internet or E-mail providing access is available. If Internet access is not available, the "E-mail request to Distributor" link must be used. The E-mail method may not be responded within 24 hours.

ƒClick on the Trial License link

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index