Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Index

Page 81

Index

 

 

 

B

 

M

 

BCM Installation Wizard

15

Microsoft Prerequisites

9

BCM LAN CTE Client Installation

6

Minimum Requirements

2

C

 

N

 

Call Control

57

Navigator

64

Call Duration

47

Norstar CTA Compatibility Chart

79

Company Contacts

38

Norstar CTA Installation

5

Console.NET Licensing

19

Norstar DN Discovery

14

Console.NET Login

55

P

 

Console.NET Main GUI

24

Published IP address

76

Customers / Contacts

38

R

 

D

 

Report Toolbar

51

Directory Number / Configuration

31

Reports

43

Directory Number extension Sorting

69

S

 

E

 

Sample Reports

50

Extension Directed Features

60

Server / Configuration

23

Extension Layout Settings

67

Server / Lines

27

External Call Transfer

67

Server / Messages

28

G

 

Server / Notification Messages

30

Global Options

40

Speed Dialing

65

GUI Graphical User Interface

55

Summary By Extensions

44

I

 

System

70

Inbound Calls

43

T

 

Independent Contact

39

Troubleshooting

78

Introduction

1

U

 

L

 

Upgrading

11

Language Selection

71

URL

70

License Confirmation for BCM 3.x

73

Using Console.NET Messaging

62

License Confirmation for BCM 50

75

W

 

 

 

Warranty/Software Support

80

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index
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