Nortel Networks Business Communications Manager (BCM) & Norstar Installation Details, Names Only

Console.NET Installation & User Guide

Screen tips. Console.NET is unable to control the operational aspects of the screen tip display

•By selecting or de-selecting the three display check boxes, an Attendant can alter the look of the extension buttons to suite their needs

Details

When Details has been selected, the extension buttons grow dynamically enabling call information to be displayed. Enable Details to view full-time extension details such as;

•Dialed number

•Caller ID/DID/DNIS information

•Target Line Name

•Call duration

•Line name

•Intercom dialed

•Message Notification

Names Only

•By selecting the Names Only check box, the extension numbers will be removed from the buttons and the extension names will appear. If no name is present, the extension number will be displayed. By default, the extension format is sorted by First Name. You can change the format to Last Name/First Name in the Global Settings section. (See Appendix C – Global Settings for more information)

Note: If a name is not stored for an extension, the extension number will also show as the name

Extensions Only

•By selecting Extensions Only, the extension name will be removed from the button and the extension number will be displayed. The buttons will be sorted by the extension number. When combined with the Details button disabled, up to 306 extensions (based upon 3 digit DN’s) buttons can be displayed without having to scroll.

On Top

•When On-Top is enabled, an Attendant can minimize Console.NET and when their phone rings, Console.NET will pop to the top of the desktop allowing the Attendant to answer the call.

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