Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Report Results

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Console.NET Installation & User Guide

Generate Report

•Click on the Generate Report button to create the report based upon the defaults or user selected filtering criteria. Depending upon the size of the stored data, reports may take several minutes to complete.

•The report will open in a separate window providing viewing and printing options. You may open as many reports as you like for viewing purposes but only the last report opened is able to change pages or re-sort columns. (See Example Report below)

Report Results

All result columns are able to be sorted ascending or descending unless otherwise indicated.

Date

•Displays the date of the call based on the server regional date format.

Time

•Indicates the time that a call begins. This column cannot be sorted.

Direction

•Indicates whether the call is Inbound, Outbound or an Internal Intercom.

Extension

•Displays the extension that was involved in answering or placing the call being reported

Answered By

•This column is only displayed when Inbound filter criteria is selected and will indicate the extension that initially answered the call.

Number Dialed

•Displays up to 13 digits of an outbound number dialed by a particular extension

Caller Name

•When presented via Calling Line Identification subscription service, will indicate the name of the caller for incoming calls

Caller Number

•When presented via Calling Line Identification subscription service, will indicate the number of the caller for incoming calls

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Message Window Active Call WindowPersonal Call Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index