Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Wait Timeout

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Console.NET Installation & User Guide

Note: This setting is not used for access to PRI or Analog line pools

Primary Voice Mail Extension

This extension is determined by pressing "Feature 985" from an idle telephone. This extension is required in order for Transfer to Voice Mail to function within Console.NET. If centralized voice mail is used for multiple sites, this value may be the same for all Systems.

Feature Code

The default Feature Code "990" is used for the optional "Telephone Messaging" functionality. This feature code is set by the PBX wizard and may be different if a conflict was detected during the installation. This code should not be changed unless instructed to do so by ConverTec Support.

Access Codes for PRI Pools

If using Digital Trunking (T1 or PRI), enter the digit required to make an external call in the Access Codes

Wait Timeout

Determines the time it takes for calls sent to an extension as Call Waiting to ring back to the attendant if unanswered. The Default timeout is 30 seconds and can be changed to any time increments of 10 seconds.

Assist DN

Is an extension dedicated to the use of Console.NET for advanced features such as "Remote Voice Mail Transfer" and "Call Waiting"

Run in Debug Mode

Should only be selected under the supervision of ConverTec support personnel for diagnostic reasons. This option will reduce Console.NET performance and cause the Database to increase in size very quickly.

Note: All changes require a computer reboot to take affect

Server / Lines

Console.NET allows line numbers to be named in order to assist in identifying particular types of calls that are associated to a specific line. Console.NET will display the name you assigned to the specified line when a call rings at the users telephone.

NOTE:

Name changes do not affect the telephone system programming. Telephones themselves will not display changes made here

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixAccess Codes for PRI Pools Wait TimeoutRun in Debug Mode Assist DNCurrent Switch Name Line NumberLabel SaveMessage Server / Notification Messages Code Creating Users Disable Access Full NameFirst Name Last NamePassword AdministratorCompany Name ExtensionFeature Button Settings SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Contact Name First, Last NamePhone Number Fields Search URL Auto SearchFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameReport Criteria Filters NumberInclude Internal Calls Group NameGenerate Report Report ResultsInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration Time AllInbound OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Personal Call Window Active Call WindowMessage Window Extension Display Window Control ButtonsAnswer HoldPark Park &Directed Pickup ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferVoice Mail Xfer Voice CallCamp-On Call Waiting via Camp OnText Messaging Sticky Messages Message NotificationClick on Msg Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferDetails Names OnlyExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index