Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 8: Appendices

Directory Number (extension) Sorting

The default of Names and Extension Numbers is displayed only when Names only or Extensions only are not checked. You can change the sort order of the extension buttons to sort by extension number or by extension name. The default sort order is by Name.

NOTE: If a last name is entered for extensions under Directory Number/ Config, extensions will be sorted by last name other wise extensions are sorted by the first name field. If you wish to sort by first name but still wish to view a last name or initial, add it in the first name field

To change the sort order of the extension buttons;

Click on the Navigator button

Be sure that the External search box is unchecked, Click on New

Select sort method, either Full Name or Ext. Click even if already selected

Click on Monitor

If a Group(s) has been created, click the new button and select a group from the Group pull-down button

Click on Monitor

Extension buttons sorted by Name

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index