Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Creating Users

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Chapter 6: Reports

This section is used to enable Console.NET user(s) and configure their options as well as set some security options for specific extensions. Extension numbers & names are initially imported as they are programmed on the telephone system(s). Names can be changed within Console.NET but will have no bearing on the names as displayed on the telephones themselves. If you do not want to see all extensions in Console.NET, Do NOT delete them from here. If only specific extensions are to be viewed, set them in a group as described later in this section.

NOTE: (Norstar Systems only)

It is important that a Directory Number discovery is initially performed using PBX wizard. Extensions added to the phone system at a later date must be manually updated in Directory Number configuration or a discovery must be re-performed using the PBX wizard from the server. Dealer Note: For manual entries, please be sure that all Voice Mail B2 channels (extensions) are entered

Creating Users

Console.NET users can be created using the PBX wizard or manually within Console.NET "Directory Number Configuration". For manual configuration simply assign a password to the extension(s) you wish to designate as the Console.NET user.

Click on the Config button in the upper right area of the main Console.NET window

Select Directory Numbers then Configuration from the top left side of the Configuration window

If more than one system is connected, select the proper "Switch Name" that the required user is a member of

Click on the Drop down arrow located on the right side of the "Full Name" field to display a list of all extensions

Select the extension that you wish to designate as a user

Enter a password in the "Password" field and save the changes. Passwords are often entered using the same number as the extension number

Current Switch Name

When more than one BCM or Norstar system is connected, you must select the system containing the extension(s) you wish to configure as a User. Click on the drop down arrow from the right side of the field to display all systems

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index