Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 8: Appendices

URL

This feature sends the calling parties phone number (Caller ID number) in order to perform a reverse lookup to a specified URL address. When activated, a separate window opens providing the Console.NET user the mailing address of the incoming caller. 411.com is the default lookup URL but the URL may be changed in Console.NET Configuration under Global Options.

This feature can be operated in Automatic or Manual lookup mode

oIn Automatic mode every call answered by a Console.NET user will attempt a

reverse phone number lookup if available

oIn Manual mode click the URL icon located above the right corner of the personal call window to perform an automatic reverse lookup.

Language Selection

Console.NET supports English, Canadian French, France French, Italian, German and Spanish.

To change the language;

•Open Internet Explorer

•Go to Tools Ι Internet Options

•Click on Languages

•Select the language from the list or click on Add to add a language

•Select Move Up to move the preferred language to the top of the list

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginMessage Window Active Call WindowPersonal Call Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index