Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Dialing

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Chapter 8: Appendices

NOTE: Console.NET follows the limitations of the BCM and Norstar phone systems. A total of 3 people can be involved in a conference call. The possible combinations are 2 external – 1 internal or 2 internal – 1 external

Conference with Spilt

•To split a conference and talk to one of the conference members, once a conference call is established, click on the split link of the caller you want to talk to. The other caller will be placed on hold

•To re-establish the conference, click on the held call

Intercom

•Click on the extension button you want to call in the Extension view window. If you already have a call in progress in your personal call window, you must first place that call on hold before attempting to click on the extension button, otherwise you will transfer the existing call.

Dialing

Dialing from Console.NET can be performed three different ways;

•Personal Call Window Dialing

oClick in the Personal Call window. Enter the number to dial and click on the Dial button

•Console.NET Dialer

o

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginMessage Window Active Call WindowPersonal Call Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index