Chapter 6: Reports
Select Criteria (filter)
Customer Number
The Customer Number is based upon the number sent by the Telco in Caller ID. Enter a specific telephone number or a partial match that you are looking for from an inbound call. If a partial number is entered such as an area code, all numbers from that area code will be displayed in the report based upon the Time & Date criteria selected below.
Customer Name
The Customer Name is based upon the name sent by the Telco in Caller ID. Enter a specific customer name or a partial match that you are looking for from an inbound call. If a partial number is entered such as an area code, all numbers from that area code will be displayed in the report based upon the Time & Date criteria selected below.
NOTE:
•The above name and number searches are based upon the information being presented from your TELCO vendor. In most cases, call display name & number are optional subscription services.
•If no name and or numbers filters are entered, all calls will be displayed in the report.
Summary By Extensions
The Summary By Extensions report will provide a report on all call activity by extensions. By Default, all extensions will be reported for the current month unless a specific extension has been entered. If you wish to report on more than one extension but not all of them, you must create a group in Directory Number Configuration.
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