Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

Page 7

Chapter 1: Introduction

*Windows critical updates are recommended but may not have been available for testing at the date of software release. Due to complex security and permission settings on Win 2003 server, ConverTec may be unable to support these installations. 128MB of memory must be added to the Console.NET Server for each additional networked BCM system.

**Multiple BCM installations can be accomplished with a single LAN CTE client on the same PC as the Console.NET server. LAN CTE client must be compatible with all BCM’s.

Note: The above CPU & Memory requirements are recommended minimums. Due to the nature of Console.NET being a real time browser application, the system resources are primarily utilized by Windows Internet Explorer and can potentially slow down other applications on the same computer. Based on user demands, the minimums required may not be suitable.

Nortel BCM Requirements:

Software release BCM50 / 3.6 / 3.7 One LAN CTE Client License per BCM

BCM Published IP address is accessible from the PC designated for Console.NET installation.

Telephone Subscription Services:

Caller ID Number service from your local telephone company, ( required for Call Preview & Screen Pop)

Nortel Norstar Requirements:

CICS/MICS software release 1.1 or greater * One CTA 100/ Norstar system connected

Norstar CTE software is included with Console.NET CD-ROM

Telephone Subscription Services:

Caller ID Number service from your local telephone company, (required for Call Preview & Screen Pop)

Page 7

Image 7

Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginPersonal Call Window Active Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index