Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 8: Appendices

Norstar CTA Compatibility Chart

Note: Since Console.NET requires Microsoft IIS available on Win 2000 and XP, the only compatible CTA devices for Norstar Installations are CTA100 and CTA200(Serial Cable).

Warranty/Software Support

Console.NET comes with a 60-day warranty period commencing from the time of license activation.

ConverTec warranties Console.NET to perform as per specifications in the Installation User Guide provided all Minimum Requirements listed in the guide have been met. Interaction with the Nortel telephone system depends largely upon correct and stable operation of Nortel CTE (Computer Telephony Engine). Issues with the CTE interface are beyond the control of ConverTec and do not constitute Warranty coverage. Although all efforts are made to test functionality with all compatible systems, the possibility exists that particular system configuration may produce unexpected results. In the unlikely event that an unforeseen issue arises during the warranty period, ConverTec agrees to investigate and resolve any issues within the control of the software. If an issue is determined to be caused by the Nortel CTE interface, your telephone system dealer is responsible for resolving the issue through Nortel directly.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginPersonal Call Window Active Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index