Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual How to Login

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Console.NET Installation & User Guide

Chapter 5: Configuration

Server / Configuration

NOTE: Configuration changes applied here do not affect your telephone system programming in any way. Most Configuration setting required to start using Console.NET are configured during the installation by PBX Installation Wizard. Advanced settings can be performed from within Console.NET Configuration. Login may be performed from any computer on the network using Internet Explorer 6.0 or higher. Login cannot be performed until a license has been activated. Please refer to Product Licensing Guide or Installation support web page at;

_ HYPERLINK "http://www.convertecinc.com/downloads_documents.asp"

_

NOTE: Before attempting to Login, verify the following:

oBe sure any Internet Popup Blockers are disabled.

oOpen Internet Explorer, select Tools\ Internet Options\ Advanced and remove the checkbox "Reuse Windows for Launching shortcuts" under the browsing category.

oInternet Explorer must be version 6.0 or higher

How to Login

Click on the Console.NET login shortcut located on the desktop of the computer that Console.NET was installed on. Login can also be performed from any computer that can connect to the PC that Console.NET was installed on.

oFrom the Console.NET web server PC, double click on the Console.NET desktop shortcut to open up the login page.

oOr, from another PC on the LAN, open Internet Explorer and enter the following in the address bar;

o http://<computer name>/consolenet ; where computer name is the name of the Console.NET web server, or

o http://<ipaddress>/consolenet ; where ipaddress is the IP address of the Console.NET web server

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixAccess Codes for PRI Pools Wait TimeoutRun in Debug Mode Assist DNCurrent Switch Name Line NumberLabel SaveMessage Server / Notification Messages Code Creating Users Disable Access Full NameFirst Name Last NamePassword AdministratorCompany Name ExtensionFeature Button Settings SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Contact Name First, Last NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameReport Criteria Filters NumberInclude Internal Calls Group NameGenerate Report Report ResultsInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration Time AllInbound OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Active Call Window Personal Call WindowMessage Window Extension Display Window Control ButtonsAnswer HoldPark Park &Directed Pickup ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferVoice Mail Xfer Voice CallCamp-On Call Waiting via Camp OnText Messaging Sticky Messages Message NotificationClick on Msg Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferDetails Names OnlyExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index