Nortel Networks Business Communications Manager (BCM) & Norstar Installation Line Pools, Security

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Console.NET Installation & User Guide

ƒProvides the user with full access to all configuration menus. The rights are the same as logging into Console.NET as the Administrator using ext 0 and the passwaord 12345

Line Pools

•Select the appropriate analog or digital line pool to enable the attendant to dial external calls. The Norstar or BCM phone must be programmed to have access to the selected line pool

Security

•Security options can be set for any extension that requires specific privacy settings. Typically these options would be used for the company management and/or executive employee’s that wish to have greater privacy. Selections include;

o Hide Dialing Number; when selected, no other Console.NET users can see what number this specific DN is dialing

o Hide Incoming Number; when selected, no other Console.NET users can see incoming caller ID name, DID or DNIS information for this specific DN

o Hide Target Line name; when selected, the target line name will not be displayed on the Console.NET interface for this specific DN

Note: Additional services from your local phone company may be required to provide Caller ID, DID or DNIS services

Feature Button Settings

•Select any of the listed features that the specific Console.NET user would like to have access to on the Console.NET button bar in the main user window. Ten buttons may be displayed at one time. Selecting one of the three button tabs will display all selected buttons. The following feature buttons are displayed by default: Hold, Call Queuing, Park, Park/Page

Note: Dial and Rls buttons cannot be removed from the user interface

Page Settings

•The Default Page button is configured based on a combination of both Page options and Speaker options and can be configured differently for each user. For example, if a user only pages the warehouse through the external paging port, you can configure the Page button to be external page only. Default settings will page all zones for internal telephone speakers.

Database Integration

•This is a very powerful feature, particularly for Business or Executive Centers. Console.NET comes with a built-in Customer/Contact database allowing you to display information pertaining to your customer prior to and/or after answering a call. Both Screen Pop and Call Preview features can be used independently or together to provide the Console.NET Attendant the most informed and prepared call handling capabilities

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixAccess Codes for PRI Pools Wait TimeoutRun in Debug Mode Assist DNCurrent Switch Name Line NumberLabel SaveMessage Server / Notification Messages Code Creating Users Disable Access Full NameFirst Name Last NamePassword AdministratorCompany Name ExtensionFeature Button Settings SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Contact Name First, Last NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameReport Criteria Filters NumberInclude Internal Calls Group NameGenerate Report Report ResultsInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration Time AllInbound OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Active Call Window Personal Call WindowMessage Window Extension Display Window Control ButtonsAnswer HoldPark Park &Directed Pickup ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferVoice Mail Xfer Voice CallCamp-On Call Waiting via Camp OnText Messaging Sticky Messages Message NotificationClick on Msg Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferDetails Names OnlyExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index
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