Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Reports

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Console.NET Installation & User Guide

Chapter 6: Reports

Reports

NOTE:

•A Console.NET user or Administrator must be logged in at all times in order for call data to be gathered and stored in a database which can be used to generate a number of reports. The call data being tracked is not restricted to Console.NET users, all active devices on the Norstar or BCM system are monitored providing invaluable data for report generation

•Due to the Database demand required to run reports, it is not recommended to run reports while Console.NET users are actively using the software. Reports containing large amounts of data can take several minutes to complete

To open reports, click on Config from the main Console.NET window and then select Reports from the menu choices

Select one of the four reports to run

•Inbound Calls

•Summary by Extensions

•Call Duration

•Calls by DID/DNIS

Inbound Calls

The Inbound Calls report produces a report based upon all inbound external calls. By default, all calls will be reported for the current month. Select from the optional filters for customer Name and or Number as well as specific date ranges.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixAccess Codes for PRI Pools Wait TimeoutRun in Debug Mode Assist DNCurrent Switch Name Line NumberLabel SaveMessage Server / Notification Messages Code Creating Users Disable Access Full NameFirst Name Last NamePassword AdministratorCompany Name ExtensionFeature Button Settings SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Contact Name First, Last NamePhone Number Fields Search URL Auto SearchFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameReport Criteria Filters NumberInclude Internal Calls Group NameGenerate Report Report ResultsInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration Time AllInbound OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Message Window Active Call WindowPersonal Call Window Extension Display Window Control ButtonsAnswer HoldPark Park &Directed Pickup ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferVoice Mail Xfer Voice CallCamp-On Call Waiting via Camp OnText Messaging Sticky Messages Message NotificationClick on Msg Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferDetails Names OnlyExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index