Nortel Networks Business Communications Manager (BCM) & Norstar Installation Minimum Requirements

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Console.NET Installation & User Guide

Minimum Requirements

Console.NET Dedicated Web Server PC Hardware/Software Requirements:

Pentium 4, 2.5 GHz CPU or better (Single Processor)

512 MB RAM

1 GB Free Hard Drive space

Display set to 1024 x 768 Resolution or higher (16-bit high color minimum required) CD-ROM Drive – preferred method to install application

*Windows Operating system (ENGLISH ONLY) – 2000 Server/Prof. (SP4), 2000 Advanced Server, XP Prof SP1/SP2, 2003 Server.

Internet Information Services (IIS) – latest version, requires original Windows Operating System CD-ROM

(BCM Only) BCM LAN CTE Client able to communicate to Published IP address of one or more BCM’s.

(Norstar only) CTA 100 (Computer Telephony Adapter) required per Norstar system and serial port

Console.NET Client User PC Hardware/Software Requirements:

Pentium 4, 2.8 GHz CPU or better 256 MB RAM

Any Operating System running Internet Explorer 6 or higher.

Display set to1024 x 768 Resolution or higher (16-bit high color minimum required) 64 Meg Accelerated Graphics Port (AGP) or on board video card or better Network Card with TCP/IP Protocol.

Connectivity to the Console.NET Web Server via LAN or Wan.

Note: Although it is possible to use a Console.NET client on the Console.NET Web Server computer, it is not recommended for;

multiple BCM/Norstar configurations

users with call volume over 40 calls per hour

more than 40 extensions (including networked systems)

**Remote PBX Server (Required for multiple Norstar site installations only)

Pentium 4 1.2 GHz CPU or better 128 MB RAM

**Windows Operating system (ENGLISH ONLY) – 2000 Server/Prof. (SP4), 2000 Advanced Server, XP Prof SVGA

Network Card with TCP/IP Protocol.

Connectivity to the Console.NET Web Server via LAN, WAN or Internet

*One Serial port for CTA100 (Norstar Install Only)

PC Firewall & Popup Killers (blockers) must be disabled

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Active Call Window Personal Call WindowMessage Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index