Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 6: Reports

Note: In order to view any message changes, Console.NET users, must refresh the main User Interface window, by pressing (F5) on the Keyboard

Server / Notification Messages

Notification messages are used in conjunction with the optional purchase of Console.NET "Telephone Messaging". Telephone Messaging allows any digital or IP phone to set a message that will show for any other telephone set calling as well as be displayed in the Console.NET BLF. Messages are activated using a Feature Code (Default F990). Messages can be initiated from a telephone on all networked BCM and Norstar systems provided sufficient PBX server licenses are purchased.

Note: If storage code location numbers are skipped when adding or saving messages, message numbers displayed at telephones will be out of order

Add, Delete, Save

•Clicking on Add new displays the "Adding new message" screen allowing you to enter a storage location code and type a new message. Duplicate storage codes are not permitted. Before adding a new code, select the message drop down list to see what the next available code is.

•Clicking on Delete will delete the current message displayed in the message field

•Click on Save to store a new message created from the Add new button.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginPersonal Call Window Active Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index