Nortel Networks Business Communications Manager (BCM) & Norstar Installation Table of Contents

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Console.NET Installation & User Guide
	Table of Contents
Chapter 1: Introduction	4
Introduction	4
Minimum Requirements	6
Chapter 2: Nortel Prerequisites	9
Norstar CTA Installation	9
BCM LAN CTE Client Installation	10
Chapter 3: Microsoft Prerequisites	12
Microsoft Prerequisites	12
Chapter 4: Installation	13
Upgrading	13
Norstar DN Discovery	16
BCM Installation Wizard	17
Console.NET Licensing	21
Chapter 5: Configuration	24
Server / Configuration	24
Console.NET Main GUI	25
Server / Lines	28
Server / Messages	29
Server / Notification Messages	31
Directory Number / Configuration	32
Customers / Contacts	39
Company Contacts	39
Independent Contact	40
Global Options	41
Chapter 6: Reports	44
Reports	44
Inbound Calls	44
Summary By Extensions	45
Call Duration	48
Sample Reports	51
Report Toolbar	52
Chapter 7: Using Console.NET	55
Console.NET Login	55
GUI (Graphical User Interface)	55
Call Control	57
Extension Directed Features	60
Using Console.NET Messaging	62
Navigator	64
Speed Dialing	65
External Call Transfer	67
Extension Layout Settings	67
Directory Number (extension) Sorting	69
System	70
URL	71
Language Selection	71
Chapter 8: Appendices	72
Appendix A	72

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Message Window Active Call WindowPersonal Call Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index