Nortel Networks Business Communications Manager (BCM) & Norstar Installation Voice Mail Xfer

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Chapter 8: Appendices

Voice Mail Xfer

•To transfer a call directly to a person’s voice mail box, while on a call, right click on the extension button of the person you wish to transfer the call to, and click on Voice Mail Xfer. The call will be transferred directly into the person’s mailbox

Voice Call

•Voice Call allows a caller to make a voice announcement, beginning a conversation through the speaker of another Nortel telephone without making it ring. Right click on the on the Extension Button and click on Voice Call. To terminate the Voice Call, click on Rls

NOTE: Phone system programming can prevent Voice Call from working at a specific phone by use of "Voice Call Deny". If Voice Call Deny is set at a particular extension, that extension will ring

Camp-On

•While on a call, right click on the extension button and select Camp-on.The extension that the call is Camped to will hear intermittent audio beeps coming from the Nortel phone and the phone display will briefly display the Camped Call.

Call Waiting (via Camp On)

•Call Waiting is an exclusive feature found only in Console.NET. It is similar to the "Camp on" feature, however functionality has been added to allow for the recipient to interact with the call that is waiting for them.

•To activate "Call Waiting", a message must be present in the Console.NET message field when the "Camp On" option is selected from the right click options. The message will scroll across the display of the recipient’s telephone and a beep is sounded through the speaker. The following options are available to the recipient using soft keys on a two line display phone, or using digits on a single line display phone;

o Answr- Will retrieve the call waiting and place any current call on hold. There must be at least two intercom keys available. If the telephone has only one intercom available, the set will display "Need 1 intercom" and the answer will not take place. In This case, the current call must be parked or disconnected to get the call waiting

o VMail- Sends the Call Waiting directly to the recipients Voice Mailbox if activated

o Join- This option is only available if there is an active call at the telephone that the call is waiting. Join will conference the "Call Waiting" to the current active call. For Norstar systems, the Join is available for all calls waiting but will only work if a call is active

NOTE: If no options are selected at the recipients telephone, the Call waiting will timeout and return to the Console.NET attendant. The call Ringback will identify the ringing call with the Ringback Message as entered in Global

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginPersonal Call Window Active Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index
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