Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Norstar Only

Page 9

Chapter 2: Nortel Prerequisites

Norstar CTA Installation

(Norstar Only)

Nortel Networks Norstar phone systems require two Nortel products in order for Console.NET to operate. Norstar’s Computer Telephony Engine (CTE) is the software component which allows a computer to communicate with a Norstar KSU and the Norstar Computer Telephony Adapter (CTA) is the hardware component that provides the hardware interface between a PC and the Norstar KSU. Norstar CTE is installed by ConverTec’s PBX Manager after the installation of Console.NET. Norstar CTA device is available from your Nortel Networks Dealer and must be connected to the PC that Console.NET is being installed on.

There are 2 different models of CTA devices available from Nortel Networks and compatible with Console.NET. The CTA 100 is the most affordable, compatible and easy to install. There are no performance advantages between Norstar CTA devices. The CTA 200 is also compatible but only using the serial output.

NOTE:

•At the time of writing, Nortel did not have a CTA device with USB connection compatible with operating systems required by Console.NET

NOTE:

•As a precaution, un-install any previous versions of Nortel CTA 100 and Norstar CTE Toolkit from "Add/Remove Programs"

After un-install is complete, reboot the PC

Insert the Console.NET installation CD. If the CD fails to auto-launch, click on Launch from the main directory.

Click on the choice for Norstar Prerequisites

Follow the installation of CTA/CTE as described later in this section

After installation of Norstar Prerequisites and reboot is complete you can continue to Install Console.NET

Installing the CTA device involves two steps:

1.Connect the supplied serial cable (supplied with CTA 100 from Nortel) to the serial port on the CTA device and a free serial port on the Console.NET server

NOTE: Since newer computers may not be equipped with serial ports, you may have to purchase a USB to Serial adapter for connecting a CTA 100 and 200

2.Connect one end of a telephone cable to a live Norstar jack and the other end to the jack labeled "Line" on the CTA. If the jack you plugged the CTA into originally had a Norstar phone plugged into it, the Norstar phone can now be plugged into the jack labeled "Phone" on the CTA. Plug the CTA adapter in to a continuous 120v power outlet

Page 9

Image 9

Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index