Nortel Networks Business Communications Manager (BCM) & Norstar Installation Park, Conference

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Console.NET Installation & User Guide

Park

•While on a call, click on the Park button. The call will move from the Personal Call window to the Active Call window. The call will change to blue and the Park location will be displayed. You can add a sticky message to help identify who the caller is Parked for. See Sticky Messages for more details. Parked calls follow the phone system programming rules for ringing back to the person who initiated the parked call.

Park & Page

•To reduce the number of steps required to Park a call and then Page, the Park & Page feature will facilitate both features with one click. Once activated, the call will move to the Active Call window and appear blue in colour with the Parked location displayed. The Paging system is activated automatically and "Page" is displayed in the Personal Call window. Click on Rls to terminate the Page.

Page

•Click on the Page button to activate the paging system. By Default, this button is configured to page all telephones in all zones. The Page Configuration can be customized in Directory Numbers / Configuration section. "Page" will be displayed in the Personal Call window. If Page is selected while on a call, the call will automatically be placed on hold and Paging will start. Multiple Page buttons (i.e. Page Zone 1, Page Speaker) may be added to the button bar via the Directory Number configuration. For example, if you page separately using an external amplifier to a warehouse as well as to zone 1 of the Nortel telephones, you may want to add one page button for each type of page in order to facilitate paging to each area easier.

NOTE: [Norstar and BCM 3.6]

oWhenever the External Speaker option is selected, you must press the Release button on the physical phone in order to release the page. This is a limitation of the Norstar CTE (Computer Telephony Engine) and BCM LAN CTE

Directed Pickup

•To answer any ringing telephone, click on the extension button that is ringing (red) in the Extension Display (BLF) window.

Conference

•Console.NET offers the ability to perform a conference without the need of a conference button. To perform a conference call, make the first call and click the Hold button. Make a second call, either intercom or external. Click the held call to initiate the conference. To end the conference, click the Rls button.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixRun in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DNLabel Current Switch NameLine Number SaveMessage Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last NameCompany Name PasswordAdministrator ExtensionLine Pools Feature Button SettingsSettings SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Phone Number Fields Contact NameFirst, Last Name Search URL Auto SearchFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameInclude Internal Calls Report Criteria FiltersNumber Group NameInbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & AveragesCall Duration Inbound TimeAll OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Personal Call Window Active Call WindowMessage Window Answer Extension Display WindowControl Buttons HoldDirected Pickup ParkPark & ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferCamp-On Voice Mail XferVoice Call Call Waiting via Camp OnText Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferExtensions Only DetailsNames Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index