Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Company Name

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Chapter 6: Reports

Long names will use more space in the main window and may introduce a scroll bar. For optimal display usage, try to keep the total characters for First & Last name to ten characters or less

Company Name

Company name can be entered for the extension. This field is not displayed or utilized by a Console.NET user

Extension

This is a mandatory field displaying the extension number of the system

Voice Mail Box

This field is for the mailbox associated to the telephone extension. If the entry is not used or invalid, transfer to Voice Mail will not for that particular extension

Email

email address of the user (not required, planned for future use)

Password

A password must be created for every extension that intends on using Console.NET. Licensing controls the number of concurrent users. The password must be unique and is a case sensitive. The minimum number of characters in a valid password is 1. Any DN that does not have a password will automatically be disabled from logging into Console.NET.

Lines to Monitor

By default Console.NET will display all calls that appear and/or ring (both intercom & external) at this specific extension, which is based upon the configuration of the user’s telephone. If there are specific lines which do not appear and/or ring on the specific user’s phone, you can force a line(s) to appear in the Active Call window of Console.NET allowing the Attendant to see activity on those lines

User Type

This setting only applies to Console.NET users that have a password assigned. When a user logs in to use Console.NET they will have limited configuration access by default (Attendant). By selecting the Administrator radio button, the selected user will have full access to configuration. The following defines access rights;

Attendant

ƒCompanies and Contacts

ƒMessages

ƒGroups

Administrator

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactEdit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFirst Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginMessage Window Active Call WindowPersonal Call Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index