Nortel Networks Business Communications Manager (BCM) & Norstar Installation Control Buttons

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Chapter 8: Appendices

•Send a "Text Message" to a telephone set.

Extension Display Window

This window may also be referred to as the Busy Lamp field (BLF)

•Displays all system extensions or a defined group to show statuses such as on the phone, Ringing, Do Not Disturb and notification messages.

•Offers single click to transfer calls to an extension

•Offers secondary right click functions on extensions

Control Buttons

•Standard call control functions such as Answer, Hold, Park, Page and Release are displayed for easy selection

•System function buttons offer choices for accessing Administrative programming, Group selection and external dialing navigation, System User status.

Call Control

Console.NET emulates call control of your Nortel phone. You may switch between using Console.NET and your phone or vice versa during a call without affecting the call.

Answer

•All incoming ringing calls will appear red in the Active Call window. To answer an external ringing call, click on the Call Queuing button or click on the ringing call in the Active call window. The call will move to the Personal Call window.

Clicking on Call Queuing while already on a call will automatically place your current call on hold and answer the ringing call. By default, information displayed will be the length of time that the call has been ringing, the Line Name, Caller ID name & number, DID/DNIS information and Target Line Name

•Intercom calls will display the length of time the call has been ringing along with the extension name. To answer an internal call, click on the call showing in the Active Call Window

Hold

•To put a call on Hold, click on the Hold button. The call will move from the Personal Call window to the Active Call window and change to yellow. The amount of time the caller has been holding for will be displayed. You can add a Sticky Message to help identify who the caller is holding for

Transfer (blind)

•When on a call, left click on the extension button that you wish to transfer the call to. The call will be transferred

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveWait Timeout Access Codes for PRI PoolsRun in Debug Mode Assist DNLine Number Current Switch NameLabel SaveMessage Server / Notification Messages Code Creating Users Full Name Disable AccessFirst Name Last NameAdministrator PasswordCompany Name ExtensionSettings Feature Button SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact First, Last Name Contact NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberNumber Report Criteria FiltersInclude Internal Calls Group NameReport Results Generate ReportInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration All TimeInbound OutboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Control Buttons Extension Display WindowAnswer HoldPark & ParkDirected Pickup ConferenceDialing Conference with SpiltScreen Xfer Console.NET dialer keypadVoice Call Voice Mail XferCamp-On Call Waiting via Camp OnText Messaging Message Notification Sticky MessagesClick on Msg Notification Telephone MessagingGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferNames Only DetailsExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index